Siobhan Leach
Mount Holly,NJ
Summary
Friendly and experienced server with 9 years in upscale, high-volume dining. Great at providing excellent service, building strong customer relationships, and working well with a team. Skilled in handling large parties, training new staff, and staying efficient under pressure. Looking to bring my skills and positive attitude to a high-quality dining environment.
Overview
9
9
years of professional experience
Work History
Server
Howard’s Restaurant
06.2014 - 10.2023
- Delivered outstanding service in a fast-paced, upscale dining environment, creating a welcoming and memorable guest experience.
- Built strong relationships with guests, often requested by name for reservations and large parties.
- Skilled in handling large parties, coordinating with kitchen staff, and ensuring smooth, efficient service.
- Trained and mentored new servers, fostering teamwork and maintaining high service standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items and specials.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Arts - Psychology
The College of New Jersey
Ewing, NJ01.2020
Skills
- Managing large parties
- Exceptional customer service
- Cash handling
- Special requests & dietary restrictions
- Upselling & suggestive selling techniques
- Fast-paced, high-volume service
- Staff training & mentorship
- Team collaboration
- Menu item recommendation
- Menu memorization
- Multitasking and organization
- Tableside etiquette
Timeline
Server
Howard’s Restaurant
06.2014 - 10.2023
Bachelor of Arts - Psychology
The College of New Jersey
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