Siobhan Mattia
Lake Hopatcong
Summary
Detail-oriented hospitality professional skilled in mixing and serving beverages, managing bar inventory, and enhancing customer satisfaction. Excels in team collaboration and thrives in high-pressure environments while maintaining a clean and organized workspace. Committed to delivering positive experiences for patrons through exceptional service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Bartender / Manager
Rebar and Kitchen
Lodi, NJ
03.2019 - Current
- Trained new staff on drink preparation techniques and customer service best practices.
- Managed bar inventory efficiently, reducing waste and optimizing stock levels.
- Mentored junior bartenders, promoting skill development and adherence to safety protocols.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Bartender
Outback Steakhouse
Rochelle Park, NJ
03.2017 - 02.2019
- Bartender/server/ key manager
Server/manager/bartender in training
The office
Montclair, NJ
05.2012 - 09.2013
Server
TGI Friday's
02.2011 - 05.2012
Server
West orange diner
01.2008 - 02.2011
Secondary manager/post closing manager
Residential Home Funding Corporation
06.2001 - 01.2008
Education
High School Diploma -
Ridgefield Park Jr Sr High School
Skills
- Multitasking
- Point of sale systems
- Reliability
- Team player
- Outgoing demeanor
- Hygiene standards
- Complex problem solving
- Customer conflict resolution
- Employee onboarding
- Strong multitasking
- Staff supervision
- Beer keg replacement
- Alcohol beverage control
- POS systems
Certification
Safeserv certified previously
TIPS certified previously
Timeline
Bartender / Manager
Rebar and Kitchen
03.2019 - Current
Bartender
Outback Steakhouse
03.2017 - 02.2019
Server/manager/bartender in training
The office
05.2012 - 09.2013
Server
TGI Friday's
02.2011 - 05.2012
Server
West orange diner
01.2008 - 02.2011
Secondary manager/post closing manager
Residential Home Funding Corporation
06.2001 - 01.2008
High School Diploma -
Ridgefield Park Jr Sr High School