Siobhan Pena
Bronx,New York
Summary
Seasoned customer service professional with over 5 years of experience, including a key role at Walgreens. Excelled in conflict resolution and bilingual communication, enhancing customer satisfaction. Demonstrated expertise in product restocking and drawer balancing, contributing to operational efficiency. Proven ability to thrive under pressure, showcasing exceptional organizational skills.
Overview
17
17
years of professional experience
Work History
Cashier
McDonald's
Bronx , New York
01.2005 - 08.2019
- Requested customer orders and computed bills
- Selected requested food items from serving and storage areas and assembled items on serving tray and take out.
- Received payments and made change
- provided excellent customer service
Photo Specialist and Cashier
Walgreens
The Bronx, NY
08.2010 - 02.2015
- Provided excellent customer service
- Documented inventory
- Processed films and printing them
- Maintained Fuji Frontier printer 375 machine
- Conducted daily and weekly operational test
- Ordered supplies
- Cashier and answering phones
- Took passport photos
- Helping customers printing their photos from their cameras/ phones and from usb.
- Changing chemicals monthly from the fuji frontier
- Multi tasking between with the lab and with customers
Floor Merchandiser
Sears
Yonkers, New York
07.2002 - 01.2003
- Provided excellent customer service
- Floor merchandiser
- Organizing Clothes
Education
High School Diploma -
The Hallen School
New Rochelle, NY06-2002
Skills
- Returns processing
- Product restocking
- Drawer balancing
- Gift card handling
- Checkout monitoring
- Conflict resolution
- Bilingual in English and Spanish
- The ability to work under pressure
- Over 5 years experience with excellent customer service field
- The ability to communicate effectively with customers
- Excellent organizational
Timeline
Photo Specialist and Cashier
Walgreens
08.2010 - 02.2015
Cashier
McDonald's
01.2005 - 08.2019
Floor Merchandiser
Sears
07.2002 - 01.2003
High School Diploma -
The Hallen School
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