Siobhan Sylvain
Newberry,FL
Summary
Dynamic Health Services Manager with the United States Air Force, recognized for enhancing patient care and operational efficiency. Expert in healthcare administration and quality improvement, successfully implemented policies that improved patient satisfaction and staff performance. Proven ability to lead multidisciplinary teams and foster collaboration, ensuring compliance and promoting a culture of safety and excellence.
Health services management professional with demonstrated expertise in optimizing healthcare operations and leading multidisciplinary teams. Adept at strategic planning, regulatory compliance, and resource allocation to drive organizational success. Strong focus on team collaboration and achieving measurable outcomes, adapting seamlessly to evolving needs. Skilled in financial management, patient care coordination, and implementing quality improvement initiatives.
Diligent hard worker with strong background in managing health services operations. Proven track record in streamlining processes and enhancing patient care quality. Demonstrated leadership and communication skills in team coordination and stakeholder engagement.
Experienced with healthcare operations, patient care, and regulatory compliance. Utilizes strategic planning to improve service delivery and operational efficiency. Track record of effective team leadership and resource management to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Health Services Manager
United Stated Air Force
Hanscom AFB
02.2013 - 07.2023
- Led health program initiatives to enhance patient care and operational efficiency.
- Developed and implemented policies for compliance with healthcare regulations and standards.
- Managed multidisciplinary teams to optimize service delivery and improve patient outcomes.
- Analyzed data trends to identify areas for improvement in health services management.
- Coordinated training programs to ensure staff competency in best practices and protocols.
- Facilitated strategic planning sessions to align health services with organizational objectives.
- Oversaw budget management processes to maintain fiscal responsibility within health programs.
- Established partnerships with community organizations to promote wellness and preventive care initiatives.
- Improved patient satisfaction by implementing efficient scheduling and appointment systems.
- Enhanced overall performance of the facility through the development and implementation of new policies and procedures.
- Championed a patient-centered approach to care, emphasizing the importance of individualized treatment plans and empathetic communication with patients and their families.
- Optimized patient care quality by regularly reviewing treatment plans and adjusting as needed based on individual needs.
- Evaluated staff performance regularly, providing constructive feedback for professional growth opportunities.
- Spearheaded initiatives aimed at improving overall employee morale, resulting in reduced turnover rates.
- Collaborated closely with other healthcare managers across the organization to share best practices and implement synergistic strategies for improved service delivery.
- Facilitated interdepartmental collaboration to streamline processes and enhance service delivery.
- Managed a team of medical professionals, ensuring compliance with industry standards and regulations.
- Developed key performance indicators to measure departmental success, leading to targeted improvements in areas requiring attention.
- Implemented electronic health records system to improve accuracy, efficiency, and accessibility of patient information.
- Coordinated continuing education opportunities for staff members to stay current on industry best practices and trends.
- Conducted risk assessments to identify potential areas of concern within the facility, developing action plans accordingly to mitigate issues proactively.
- Established an effective emergency response plan to ensure prompt action during critical situations while maintaining patient safety as a top priority.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Collaborated with store manager to maintain daily operations.
Education
Some College (No Degree) - Health Information Management
American Military University
Ranson, WVSkills
- Patient safety
- Insurance verification
- Operations management
- Training and education
- Quality improvement
- Healthcare administration
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Health Services Manager
United Stated Air Force
02.2013 - 07.2023
Some College (No Degree) - Health Information Management
American Military University