Sion Williams
Akron,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate employee. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Huntington National Bank
12.2021 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions..
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Nursing Assistant
Summa Akron City Hospital
01.2020 - 02.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Technical Support Representative
PlusOne Communications
09.2018 - 01.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
Education
Associate Degree In Nursing - Nursing
Fortis College -Still Attending
Cuyahoga Falls, OHHigh School Diploma - General
Kenmore High School
Akron, OH06.2018
Skills
- Problem Resolution
- Customer Service
- Good Communication Skills
- Scheduling
- Appointment Scheduling
- Active Listening
- Critical Thinking
- Proofreading
Timeline
Customer Service Specialist
Huntington National Bank
12.2021 - 08.2023
Nursing Assistant
Summa Akron City Hospital
01.2020 - 02.2021
Technical Support Representative
PlusOne Communications
09.2018 - 01.2020
Associate Degree In Nursing - Nursing
Fortis College -Still Attending
High School Diploma - General
Kenmore High School