Siona Tatosian
Glendale,,CA
Summary
Goal-oriented manager with extensive experience in the cosmetic industry and a proven track record of leadership. Adept at driving revenue and sales while increasing productivity and customer satisfaction. Committed to optimizing employee talent and streamlining procedures. Motivated marketing student set to graduate soon, eager to expand my knowledge and skills in the industry while actively seeking opportunities to learn and grow.
Overview
5
5
years of professional experience
5
5
Certification
Work History
Operations Manager
Luxury Nail & Brow Bar
Glendale, CA
12.2021 - Current
- Listened to customer needs and desires to identify and recommend optimal products.
- Ensured superior customer satisfaction by resolving complaints efficiently.
- Enhanced repeat customer satisfaction with individualized service and personalized advice.
- Monitored and improved the efficiency of processes, team performance, and customer service.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Developed engaging social media content showcasing services provided
Sales Associate
Nordstrom
Glendale, CA
09.2021 - 05.2023
- Enhanced customer experience through personalized product recommendations
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
Education Assistant
Glendale Unified School District - Hoover High School
Glendale, CA
09.2019 - 06.2020
- Facilitated small group instruction within an inclusive classroom setting, ensuring each learner received personalized attention and support as needed.
- Collaborated with fellow educators to design interdisciplinary units that connected various subjects and themes.
- Maintained an inclusive learning environment to enable students to gain maximum benefit from lessons.
- Assisted teachers in developing comprehensive lesson plans that catered to diverse learning needs.
Education
Bachelor of Science - Marketing
California State University, Northridge
Northridge, CA05-2025
Skills
- Customer Billing
- Brand-building strategies
- Social Media Savvy
- Sales Coordination
- Customer Service
- Clear communication
- Teamwork
- Excel
Custom
- English, Bilingual
- Armenian, Bilingual
Certification
- Hubspot Social Media Marketing Certification I
- Hubspot Social Media Marketing Certification II
- Google Analytics Certification
- Google Ads Display Certification
- Google Ads Search Certification
Timeline
Operations Manager
Luxury Nail & Brow Bar
12.2021 - Current
Sales Associate
Nordstrom
09.2021 - 05.2023
Education Assistant
Glendale Unified School District - Hoover High School
09.2019 - 06.2020
- Hubspot Social Media Marketing Certification I
- Hubspot Social Media Marketing Certification II
- Google Analytics Certification
- Google Ads Display Certification
- Google Ads Search Certification
Bachelor of Science - Marketing
California State University, Northridge
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