Sione (Moi) Latu
West Valley City
Summary
Well-qualified and dedicated professional with advanced customer service skills. Specializing in Airline reservation software proficiency, communication, and problem-solving. Friendly, organized and driven. Looking for a growth-oriented position.
Overview
10
10
years of professional experience
Work History
Reservations Agent
Delta Air Lines
Salt Lake City
04.2025 - Current
- Resolved complex ticketing and reservation issues, enabling passengers to travel without disruptions
- Rebooked flights and processed refunds or fees, facilitating timely travel adjustments
- Assisted callers in booking flights and purchasing tickets, ensuring smooth travel experiences
Heavy Equipment Operator
Copart
Magna
11.2024 - 04.2025
- Loaded and moved 80-120 vehicles daily using heavy duty loader while performing diagnostics on machinery.
- Operated heavy machinery for vehicle processing and transport.
- Conducted routine inspections and maintenance on equipment to ensure safety.
- Collaborated with team members to coordinate efficient workflow during operations.
Passenger Service Agent
American Airlines/Envoy Air
Dallas-Ft. Worth
02.2023 - 01.2023
- Represented airline to passengers, assisting with ticket sales, reservations, and changes to enhance customer experience
- Utilized airport computer systems for efficient management of passenger reservations, ticketing, and boarding
- Assisted passengers with check-in and boarding processes.
- Managed luggage handling and ensured proper tagging.
- Coordinated with flight crews for passenger needs and information.
Production Operator/Heavy Machine Driver
American Wood Fibers
Jessup
12.2021 - 10.2022
- Operated efficiently to produce over 2,000 items of inventory each shift
- Loaded and unloaded raw materials using heavy machinery for processing and packaging operations
- Drove and parked heavy semi-trailers at loading docks for daily product delivery.
Farm Manager
Sunnyside Poultry
Nuku'alofa
01.2018 - 09.2021
- Transitioned Sunnyside Poultry into the first free-range egg farm in the South Pacific.
- Oversaw selection and purchase of routine supplies and equipment within a $438,500 yearly budget.
- Processed vendor payments, prepared and delivered weekly deposits, and handled payroll, maintaining financial accuracy and timely operations.
Airport Warehouse Cargo Agent
World Flight Services - DFW Airport, TX | Menzies Aviation - SFO Airport, CA
06.2017 - 12.2017
- Managed loading, unloading, and security of aircraft cargo, ensuring compliance with safety standards.
- Handled shift duties, prioritizing tasks to enhance workflow and reduce delays.
- Accounted for inventory stock periodically, providing accurate totals to Warehouse Cargo Lead Agent for audits.
Maintenance/Concrete Laborer
Weimar Institute
Weimar
01.2017 - 05.2017
- Maintained on-site physical security and safety, ensuring operational efficiency.
- Diagnosed and repaired mechanical issues, adhering to industry standards for reliability.
- Operated concrete mixing equipment for various construction projects.
- Assisted in pouring and finishing concrete surfaces to specifications.
- Maintained tools and equipment for optimal performance and safety.
Education
High School Diploma -
Weimar Academy
Weimar, CASkills
- Airline Ticketing/Reservations Systems
- Customer Service
- Logistics Coordination
- Inventory Management
- Project/Team Management
- Leadership
Timeline
Reservations Agent
Delta Air Lines
04.2025 - Current
Heavy Equipment Operator
Copart
11.2024 - 04.2025
Passenger Service Agent
American Airlines/Envoy Air
02.2023 - 01.2023
Production Operator/Heavy Machine Driver
American Wood Fibers
12.2021 - 10.2022
Farm Manager
Sunnyside Poultry
01.2018 - 09.2021
Airport Warehouse Cargo Agent
World Flight Services - DFW Airport, TX | Menzies Aviation - SFO Airport, CA
06.2017 - 12.2017
Maintenance/Concrete Laborer
Weimar Institute
01.2017 - 05.2017
High School Diploma -
Weimar Academy