Sionney Solano
Jacksonville Beach,FL
Summary
Driven professional with extensive experience in customer service and sales, notably at Dillards Clearance. Excelled in teamwork and problem-solving, enhancing store operations and customer satisfaction. Achieved significant improvements in service efficiency and sales performance through effective collaboration and customer needs assessment. Skilled in stocking and professional appearance, consistently delivering high-quality service and support.
Overview
25
25
years of professional experience
Work History
Retail Sales Associate
Dillards Clearance
Jacksonville,Fl
02.2018 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Fast Food Worker
MacDonalds
Jacksonville,Fl
01.2012 - 01.2018
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
Video Store Costumer Service
MWR Naval Air Station Sigonella
Sigonella, Italy
02.2004 - 02.2005
- Collaborated with team members to maintain a clean and welcoming store environment.
- Increased sales through effective upselling and promotion of store membership cards.
- Implemented an efficient system for checking in returned items, reducing late fees disputes among customers.
- Participated in regular staff meetings to discuss strategies for improving sales performance and overall store operations.
- Performed routine maintenance on video rental equipment, ensuring proper functionality for customer use.
- Assisted customers with movie selections, ensuring a personalized experience for each individual.
- Trained new employees on company policies and procedures while fostering a supportive work environment.
- Enhanced customer satisfaction by providing knowledgeable recommendations on movies and games.
- Managed special orders for hard-to-find titles or collector''s editions requested by patrons.
Fast Food Service
Macdonalds
Jacksonville, FL
02.2000 - 02.2003
- Demonstrated flexibility by working multiple roles within the restaurant when necessary – including hosting, bussing, and food running – to ensure optimal service for guests.
- Streamlined checkout processes for faster service, resulting in reduced wait times for customers.
- Streamlined insurance verification procedures for faster service and reduced wait times.
- Proactively addressed customer concerns or complaints related to food quality or service, taking appropriate action when necessary.
- Assisted in the training of new hires, sharing expertise and mentoring them towards success in their roles as Food Service Clerks.
- Developed a loyal customer base through consistent delivery of high-quality food, beverages, and service.
Food Service
Taco Bell
Jacksonville, FL
01.1999 - 01.2000
- Elevated food service operations through proper handling techniques, sanitation standards adherence, and timely order preparation at themed dining locations.
- Monitored customer feedback closely to identify areas of improvement in food quality, service standards, or menu offerings.
- Streamlined customer service processes for increased efficiency and faster response times.
- Upheld high standards of quality in all aspects of the operation including food preparation, presentation, and service delivery processes.
- Serviced guests with food and beverage requirements warmly, courteously and professionally.
- Performed regular inventory checks and restocked supplies as needed, ensuring uninterrupted food service operations.
Education
Diploma Program - Medical Assistant
Southeastern College
Jacksonville, FL08.2016
Diploma Program - Medical Assistant
UEI College - San Diego
Chula Vista, CA05.2012
High School Diploma -
Stephen Decatur Secondary School
Sigonella Sicily Naval Base06.2003
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Store Opening and Closing
- Stocking and Receiving
- Professional Appearance
- Customer Needs Assessment
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Dillards Clearance
02.2018 - Current
Fast Food Worker
MacDonalds
01.2012 - 01.2018
Video Store Costumer Service
MWR Naval Air Station Sigonella
02.2004 - 02.2005
Fast Food Service
Macdonalds
02.2000 - 02.2003
Food Service
Taco Bell
01.1999 - 01.2000
Diploma Program - Medical Assistant
Southeastern College
Diploma Program - Medical Assistant
UEI College - San Diego
High School Diploma -
Stephen Decatur Secondary School