Siphan Phan
Bartlett,TN
Summary
Achievement-driven Repair Engineer I with over eight years of experience in FDA-regulated surgical and medical device repair and refurbishment. Proven expertise in rigid telescopes, Endoeyes, and flexible medical and surgical endoscopes for upper and lower GI applications. Demonstrated ability to support new product launches, lead and train teams, implement 5S methodologies, and establish efficient production lines through precise disassembly and assembly processes. Seeking a Production Lead Technician position at Antora Energy to leverage technical expertise, process improvement skills, and hands-on manufacturing experience to drive operational excellence and organizational growth.
Overview
27
27
years of professional experience
Work History
REPAIR ENGINEER I
Olympus Surgical Technologies America
Bartlett, USA
12.2024 - Current
- Engaged in estimation, repair, and refurbishment processes for Medical and Surgical final products by delivering training and implementing process improvements aimed at reducing FIA (Final Inspection Acceptance) and IPQ (Inline Process Quality DMN (Discriptive Material Notice).
- Project Leader for the Introduction of New Repair Processes and Product Launches Involving the Gastroenterology and Colonoscopy Scopes 1100 and 1500 series.
- Collaborated with cross-functional teams to ensure the successful introduction of new products and repairs related to the 1100/ 1500 series initiative within the Medical and Surgical Products refurbishment departments at the Bartlett repair site.
- Partnered with Repair San Jose site engineers to validate the Gastro and Colonoscopy flexible endoscopes 1100/ 1500 series process across three phases, while also preparing for the forthcoming fourth phase involving glue mixing validation, ensuring adherence to quality standards and compliance with FDA requirements at the Bartlett repair site.
- Acquired knowledge and actively participated in Technical Service Global Guidelines and FDA audits conducted at the Bartlett repair site.
- Assisted with a cost-saving initiative that facilitated the transfer of Flexible Endoscopes 190’s series at the Bartlett repair site.
- I worked on Olympus Tokyo modifications and service manuals to update Olympus Surgical Technologies America (OSTA) service documentation, incorporating redlines and utilizing Agile methodology to develop a Change Order for implementation.
Senior engineering trainer/ technician
Olympus Surgical Technologies America
Bartlett, USA
12.2022 - 12.2024
- Supply technical knowledge to managers, supervisors, and leads on technical issues related to production and repairs.
- Company official trainer able to create new trainers, train existing trainers, and train production lines on new products/processes/repairs.
- Ability in Surgical Products, Medical Products, Estimation Advance Dynastic, Medical Product Repair, Surgical Rigid, Incoming, and Packaging process.
- Effective evaluations and verification technicians for the production process.
- Worked with the Engineering team to provide technical training and set up stations for newly introduced medical and surgical products related to the New Repair/Product Introductions for repair labor codes, both major and minor refurbishments, at the Bartlett repair site.
- Assisted Engineering in successfully introducing new repair production departments, at the Repair Bartlett site in Memphis Tennessee.
- Worked with Engineering to assess and troubleshoot equipment and processor for new generation endoscopes.
- Worked with Engineering to set up workstations and find innovative ergonomics for the production line.
- Participated in conducting quality audits in conjunction with QA to ensure proper build quality of outgoing products.
- Working closely with Engineering to identify redlines and corrective actions to complete on time.
Lead endoscopes technician
Olympus Surgical Technologies America
Bartlett, USA
07.2018 - 12.2022
- Responsible for Endoscope repairs, refurbishment, diagnosis, and troubleshooting of technical issues with endoscopes and related devices, such as light sources, video processors, and monitors.
- Implement corrective actions and improvements to maintain best performance and safety.
- Maintain an organized inventory of endoscopes, accessories, and parts to ensure prompt repairs and replacements.
- Supervise, train, and educate 36 technicians on proper handling, care, cleaning, disassembling, and assembling procedures for the Medical Product refurbishment line.
- Maintain communications with quality engineers for any discrepancies and replacements on torque and tools calibration.
- Took the initiative to set up the chemical station and keep of production floor chemical area.
- Assisted Principal Manufacturing Engineer on the introduction of Gastro and colonoscopy endoscope 190 series models for repair and refurbishment in Repair Barlett site.
- Attend daily manager meeting and conduct stand down meeting with the Production team members to discuss daily KPI’s, Input/ Output, IPQ, FIA, DMN, and SQR.
- Run daily reports using Power BI, and Excel to account for customer products for first in first out.
- Perform daily, weekly, and monthly 5s inspection and audit of each team members work station.
Sergeant First Class
United States Army
07.1999 - 08.2016
- Served and led soldiers in Combat Operation Iraqi Freedom and Operation Enduring Freedom.
- Coordinated and aided over 20 combat operations.
- Trained, mentored, and prepared over 6,000 troops for overseas combat operations.
- Coordinate with combat engineers to clear minefields for allied forces to travel.
- Coordinate and collaborate with the organization to conduct a live fire exercise using live ammunition, resulting in a successful completion, and zero casualties with all companies certified.
- Retired with an honorable discharge.
Education
Associate of Arts - Electrical Engineering
ITT Technical Institute
West palm beach, fl06.2016
Skills
- Datasweep
- Skillmap
- Agile
- Oracle
- Microsoft Office Suite: Word/ Excel/ PowerPoint
- Problem Solving
- 5s
- Team Motivation
- Mentoring junior employees
- Training and working with diverse groups of people
- Process validation
- Quality assurance
- Surgical product repair
- Training development
- Regulatory compliance
- Technical documentation
- Team leadership
- Problem solving
- Effective communication
- Technical troubleshooting
Timeline
REPAIR ENGINEER I
Olympus Surgical Technologies America
12.2024 - Current
Senior engineering trainer/ technician
Olympus Surgical Technologies America
12.2022 - 12.2024
Lead endoscopes technician
Olympus Surgical Technologies America
07.2018 - 12.2022
Sergeant First Class
United States Army
07.1999 - 08.2016
Associate of Arts - Electrical Engineering
ITT Technical Institute