Hi, I’m
SIPHAY SOUNTHONE
Summary
Dynamic Mechatronics & Robotics Technician at Jones Lang LaSalle Incorporated, adept at enhancing customer satisfaction through strong diagnostic skills and attention to detail. Successfully trained new technicians and implemented innovative training methods, fostering a culture of continuous improvement while excelling under pressure and multitasking effectively.
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
years of professional experience
1
Certification
Work History
Jones Lang LaSalle Incorporated (JLL)
Mechatronics & Robotics Technician
11.2019 - Current
Job overview
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Identifying and resolving technical issues with robotic systems and automated equipment
- Performing routine maintenance tasks to ensure the longevity and reliability of robotic equipment.
- Tools utilized within my line of work consisted of Edison, Tricorder, Firm, MMA, PUDDY, Pod Manager, Roboscout, and GRU.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Amazon
Learning Trainer
06.2018 - 11.2019
Job overview
- Evaluated external training providers for quality assurance purposes, ensuring a consistently high standard of instruction across all offerings within the organization.
- Utilized data-driven approaches to assess trainee progress and tailor future lessons accordingly.
- Enhanced learning outcomes by implementing interactive and innovative training methods.
- Led workshops on effective communication, time management, and problem-solving techniques, resulting in increased employee productivity.
- Coordinated cross-functional training initiatives to promote interdepartmental understanding and collaboration.
Education
Fresno City CollegeFresno, CA
Associate of Science from Business Administration
04-1998
Skills
- Attention to detail
- Team Work
- Customer service
- Works Well Under Pressure
- Multitasking and Organization
- Robotics System Integration
- Mechanical Assembly and Troubleshooting
- Sensor Calibration and Setup
- Preventative and Corrective Maintenance
- System Diagnostics
- Automation System Testing and Calibration
Certification
- NFPA 70E
- FIRST AID/CPR
Languages
Laos
Limited Working
Timeline
Mechatronics & Robotics Technician
Jones Lang LaSalle Incorporated (JLL)
11.2019 - Current
Learning Trainer
Amazon
06.2018 - 11.2019
Fresno City College
Associate of Science from Business Administration
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