Siquetta Porter
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Independent Travel Agent
Intele Travel
Delray Beach, FL
12.2019 - Current
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Direct Support Staff Member
Daybreak Community
Fort Worth, Texas
05.2018 - 03.2019
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Sales Floor Associate
Walmart
Saginaw, TX
07.2016 - 12.2016
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Production Associate
CTI Foods
Saginaw, TX
05.2016 - 07.2016
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Participated in training sessions to enhance skills and knowledge.
- Monitored machinery to identify concerns, make corrections or report complex problems.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Medical Coding and Billing Specialist
Advanced North Texas Diagnostics
North Richland Hills, TX
09.2014 - 03.2015
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Front Office Assistant
Rising Star Resource Development
Dallas, TX
03.2014 - 09.2014
- Produced high-quality communications for internal and external use.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Advised regarding delays and special circumstances.
- Completed daily logs for management review.
Education
Associate of Science - Medical Insurance Billing
Ultimate Medical Academy - Clearwater
Clearwater, FL2014
GED -
TCC Youth Learning Opportunity Center
Fort Worth, TX07.1991
Skills
- Overseas tours
- Company guidelines and procedures
- Travel research
- Client amenities
- Hotel accommodations
- Travel insurance
- Itineraries
Timeline
Independent Travel Agent
Intele Travel
12.2019 - Current
Direct Support Staff Member
Daybreak Community
05.2018 - 03.2019
Sales Floor Associate
Walmart
07.2016 - 12.2016
Production Associate
CTI Foods
05.2016 - 07.2016
Medical Coding and Billing Specialist
Advanced North Texas Diagnostics
09.2014 - 03.2015
Front Office Assistant
Rising Star Resource Development
03.2014 - 09.2014
Associate of Science - Medical Insurance Billing
Ultimate Medical Academy - Clearwater
GED -
TCC Youth Learning Opportunity Center
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