- Developing software, websites, and apps in various programming languages
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination and a road Trips
- Passionate about balancing physical health with mental and emotional wellness and team Sports
- Reading
- watching Movies
Sirak K. Mihretu
Aurora,CO
Summary
Professional Summary
Information Technology Management professional with extensive experience in IT support, digital transformation, and business process optimization. I am skilled in Microsoft Power Platform, SharePoint, cloud solutions, and system automation. Proven ability to enhance operational efficiency, streamline workflows, and support organizational technology initiatives.
As IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and network administration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Professional
Ethio Telecom
07.2021 - 08.2024
- Supported operational and business support systems, troubleshooting, and technical support.
- Contributed to technology innovation, research, and development initiatives.
- Collaborated in digital transformation projects to enhance service delivery and operational efficiency.
- Conducted system upgrades and installations, minimizing downtime while improving functionality.
- Collaborated with cross-functional teams to identify technology needs and deliver effective solutions.
- Trained staff on new technologies, fostering a culture of continuous learning within the organization.
- Led projects to integrate innovative technologies, driving strategic initiatives aligned with business goals.
IT and Marketing Department Leader
Construction and Business Bank
09.2018 - 06.2021
- Led IT and marketing teams to enhance business intelligence and analytics for strategic decision-making.
- Improved marketing coverage, segmentation, and customer trust.
- Modernized IT-driven marketing processes to increase efficiency and client engagement.
- Led departmental initiatives to enhance operational efficiency and customer service delivery.
- Developed training programs to improve team performance and ensure compliance with industry regulations.
- Streamlined communication channels between departments to facilitate project collaboration and information sharing.
Digital Marketing and Sales Promotion
Global Trading
09.2014 - 08.2018
- Managed digital marketing campaigns targeting private and government organizations.
- Promoted company software products and enhanced client engagement.
- Strengthened brand visibility and supported business growth.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Master of Science - Information Technology Management
BITS Systems and Technology College
EthiopiaMaster of Arts - Marketing Management
Addis Ababa University, School of Commerce
Addis Ababa, Ethiopia07-2015
Skills
- IT Support & Troubleshooting
- Microsoft 365 & SharePoint Online
- Power Platform: Power Apps, Power Automate, Power BI
- Cloud Computing & Azure
- Business Intelligence & Data Analysis
- Digital Marketing Integration
- Workflow Automation & Process Optimization
- IT documentation
Accomplishments
- Contributed to digital transformation initiatives, helping implement automated systems that reduced manual processing time by 30% and improved cross-department collaboration.
- Provided technical support for operational and business applications, maintaining above 75% system uptime for internal and external users.
- Participated in research and development projects, identifying and implementing solutions that enhanced service delivery efficiency by 30%.
- Applied business intelligence insights to support data-driven decisions, improving reporting accuracy and operational performance.
- Collaborated with multiple departments to integrate IT solutions with business strategies, contributing to a 15% increase in digital service adoption.
- Contributed to a reduction in operational costs of more than 20%.
Certification
IT Solutions & Microsoft Technologies Training – Bemanda Technology Solutions | June 2025 – October 2025
- Completed a 4-month intensive training program covering Microsoft 365, SharePoint, Power Platform (Power Apps, Power Automate, Power BI), Cloud Computing, Azure, and IT migration strategies.
- Gained hands-on experience in implementing Microsoft solutions, workflow automation, and cloud-based IT infrastructure.
Interests
Timeline
IT Professional
Ethio Telecom
07.2021 - 08.2024
IT and Marketing Department Leader
Construction and Business Bank
09.2018 - 06.2021
Digital Marketing and Sales Promotion
Global Trading
09.2014 - 08.2018
Master of Science - Information Technology Management
BITS Systems and Technology College
Master of Arts - Marketing Management
Addis Ababa University, School of Commerce