Sir Allen Short
Houston
Summary
Knowledgeable Center Manager with demonstrated record of success in driving improvements to diverse areas. Well-versed in managing compliance requirements, improving productivity, and reducing costs. Looking for new growth-oriented position with a progressive company.
Overview
13
13
years of professional experience
Work History
Automotive Care Center Manager
Walmart Inc.
07.2017 - Current
- Maintaining the backroom procedures
- Teaching and training associates on overstock procedures
- Working top stock and changing on hands accordingly
- In stock investigations
- Price changes, Modular, Pinpoint worked and completed daily and/or weekly basis
- Upsell maintenance- pushing daily company metrics
- Took over the department 9/9/23 ACC Dashboard Ranking: Aug 2417/2577, Sept 2206/2577, Oct 1854/2577, Nov 1503/2576, Dec 483/2576, Jan 97/2576-- #2 in the market. 2024 Feb 93/2576-- #3 in the market.
Frontend Coach
Walmart Inc.
12.2022 - 09.2023
- Handling Complaints pertaining to policy guidelines.
- Managing cash flow with sending, receiving money and preventing fraud through MoneyGram
- Overseeing the frontend with customer assistance, ensuring staff and customer safety, accounting and financial processing
- Auditing registers for accuracy and issuing accountability when required.
- Processing returns and exchanges through policy guidelines.
- Accessing Walmart 2 World and Money Gram with processing, receiving, sending, and denying money transfers (averaging transfers between $500- $10,000 per transaction)
- Organizing returns by department and zoning areas
- Handling complaints and providing assistance to customers and management for solutions to increase associate productivity.
- Monitoring Self Check out Scores and providing feedback.
- Issuing weekly Engagement Checks and Frontend Health Report.
- Focusing on Staffing with more of a FT to PT ratio for efficient coverage
- Associate development and metric driven results
- Week 1 SCO Satisfaction Score: 3.18
- Qtr 1 4.26/4.6
- Qtr 2 4.36/4.6
- Goal of 4.6
- SCO Availability Week 1 93.3% WTD 95.4%
- Upfront % Week 1 93.9% WTD 96%
- Staffing Week 1 Weekend 88.8% Weekday 88.3%
- WTD Weekend 98.4% Weekday 99.3%
- Store Rank Highest YTD 43 (FrontEnd Health Report)
- Money Services P&L LY$35,610 TY $51,515
Sheraton Georgetown Hotel and Conference Center
07.2016 - 06.2017
- Greet and welcome guests upon arrival.
- Register guests into the computer, verifying reservation, address, and credit information.
- Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members.
- Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Handled on average from $2,000-$5000 worth of transactions per day.
- Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Front Office Lead- handling CCC Request, MAGC and Upgrade Tracking, and MOD duties
Starwood Hotels and Resorts
10.2012 - 07.2016
- Obtaining customer service levels and email que's
- Human resources paperwork- ADA, FMLA updates, and termed associated
- Data entry- attendance occurrences, LWOP, and overtime
- Microsoft programming- Word, Excel and Power point
- Communicating via email worldwide
- British Council Trained
Education
Business Office Management -
Virginia College
Austin, Texas03.2017
High School Diploma -
Hutto High School
Hutto, Texas06.2010
Skills
- Customer service
- Prioritizing multiple tasks
- Time Management
- Managing a team of 30 associates
- The ability to be taught or self-taught when necessary
- Teaching and training fellow associates
Accomplishments
- President's Award Virginia College, 01/16
- Dean's Award Virginia College, 05/16
References
- Brittany Tatum, FrontEnd coach, (409)781-9957, bdt001q.s03056.us@walmart.com
- Angelita "Angel" Casarez, GM Coach, (803)312-6174, a0c032n.s03056.us@walmart.com
- Lisa Sonnevelt, Former Csm at 1185, (512)552-7805, lmsonnevelt@yahoo.com
Timeline
Frontend Coach
Walmart Inc.
12.2022 - 09.2023
Automotive Care Center Manager
Walmart Inc.
07.2017 - Current
Sheraton Georgetown Hotel and Conference Center
07.2016 - 06.2017
Starwood Hotels and Resorts
10.2012 - 07.2016
Business Office Management -
Virginia College
High School Diploma -
Hutto High School