Siraylafa Lovejoy

• Ensures adequate transportation using facility vehicle to transport patients to and from hospital, clinics, appointments, home
• Assists with programs and facility duties as needed
• Capable of understanding directions and the ability to read and use maps accurately
• Must be flexible and be a team player
• Perform all related duties as assigned
• Communicates with nursing staff members or delegated person in order to receive relevant data and instructions
• Schedules and transports patients to off ground appointments.

• Flushes and de-access ports
• Performs peripheral and port lab draws
• Obtains blood and other samples, vital signs, and EKGs from patients
• Prepares study supplies/source documents necessary for obtaining lab samples prior to patient treatment
• Utilizes electronic medical record (EMR) for source documentation
• Verifies all prepared lab kits against EMR
• Reports all known regimen issues to the Protocol Excellence team for correction
• Assists physicians with procedures, as needed
• Assists patients with activities of daily living (ADLs), as needed
• Performs buccal swabs on pharmacokinetics (PK) patients
• Responsible for collection of all pharmacokinetic blood draws on patients in the hospital
• Completes and submits FMLA paperwork
• Performs Guardant 360, Myriad, and Tempus collections and completes all necessary paperwork for submission
• Ships these tests
• Is responsible for delivering STAT labs to the CMC laboratory for processing
• Tracks and documents tumor lesion photos for all required patients
• Responds to queries generated from study sponsor and contract lab regarding patient/sample data
• Interfaces with Tennessee Oncology and CMC laboratory colleagues regarding labs for research patients
• Ensures that all research patients have correct lab kits prior to patients' visits.

• Performed skip tracing activities to locate customers who had defaulted on their debts.
• Processed payments received from customers in accordance with company policies and procedures.
• Assisted with developing collection strategies designed to reduce delinquency rates among customer base.
• Adhered strictly to all applicable federal regulations pertaining to consumer debt collection practices.
• Negotiated payment arrangements with customers in order to bring their accounts current.

Supervisor-

• Directed and supervised team of 20 employees in daily operations.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Tracked progress on projects and provided timely feedback to staff members.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

• The responsibilities included dispatching tow companies, emergency fleet and first responders to assist customers and travelers on the road.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Answered customer inquiries and provided accurate information regarding products and services.

LEAD CSR -

• Handled escalated customer complaints with professionalism and empathy.
• Trained new customer service representatives on company policies and procedures.
• Monitored performance metrics such as average handle time, first contact resolution rate, call abandonment rate., to assess team performance against set goals.

• Processed deposits, withdrawals, loan payments and cash advances for Credit Union members.
• Verified accuracy of member account information and balances.
• Maintained a high level of confidentiality regarding customer accounts.
• Provided superior customer service to Credit Union members in person and over the phone.
• Educated members on various products and services offered by the Credit Union.
• Assisted with opening new accounts, issuing debit cards and processing check orders.
• Adhered to all applicable laws, regulations and policies governing financial institution operations.

• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Answered phones and routed calls to appropriate personnel.
• Maintained calendars for multiple executives.

• Educated customers on menu items, product ingredients and nutritional values.
• Performed cashier duties such as taking orders, collecting payments and providing change.
• Restocked kitchen supplies including food products and utensils.
• Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
• Assisted in the preparation of food items such as sandwiches, salads and pizzas.
• Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
• Greeted customers upon arrival, provided menus and answered questions regarding menu items.
• Provided excellent customer service to maintain a positive atmosphere for guests.

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• Installed garden beds, pathways, and retaining walls according to specifications.
• Operated landscaping machinery such as mowers, edgers, blowers, and trimmers.
• Planted trees, shrubs, flowers, sod, and other vegetation according to design plans.
• Assisted in the installation of irrigation systems for watering plants.