Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Websites
Languages
Timeline
Generic
Siraz Zahir
Open To Work

Siraz Zahir

Doha

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

IT Support SpecialistInformation Technology InternIT Systems Administrator

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Doha, QatarUAE
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Summary

IT Support and System Administrator with hands-on experience in end-user support and system management across cloud and on-premises environments. Strong background in Microsoft 365, Windows Server, and networking, coupled with proven skills in incident resolution and maintaining secure IT systems within multinational settings.

Overview

2
2
year of professional experience
2
2
Certification

Work History

IT Support Specialist

VA IT
Melbourne, Victoria
04.2025 - 02.2026
  • Provided L1/L2 IT support to end users, resolving hardware, software, and network incidents to maintain service levels
  • Troubleshot LAN/WAN, VPN, DNS, DHCP, and connectivity issues to restore services swiftly
  • Administered Microsoft 365 services, managing user accounts and ensuring seamless access to Exchange Online, Teams, SharePoint, and OneDrive
  • Manage servers, virtual machines, and cloud resources to ensure system availability and performance
  • Implement endpoint security policies, antivirus management, and user access controls
  • Perform user onboarding and offboarding, account provisioning, and access management
  • Monitor backups and support disaster recovery operations
  • Maintain IT documentation, asset records, and operational reports
  • Provided remote IT support in Australia

Information Technology Intern

Deloitte
Colombo, Sri Lanka
09.2024 - 04.2025
  • Provided IT support for 600+ enterprise users, ensuring timely resolution of technical issues
  • Resolved incidents using ticketing systems and followed escalation procedures
  • Supported Microsoft 365 administration including user accounts, mailboxes, Teams, and SharePoint
  • Assisted with Windows Server, Active Directory, and Group Policy administration
  • Performed network troubleshooting, VPN support, and connectivity monitoring
  • Implemented security controls, endpoint protection, and password policies to enhance data security
  • Prepared SOPs, user guides, and IT documentation
  • Supported IT maintenance for on-premises and cloud infrastructure, contributing to system reliability

Education

BSc (Hons) - Computer Networks

University of Wolverhampton (CINEC Campus)
Sri Lanka
01-2025

Higher National Diploma - Networking

British College of Applied Studies (BCAS)
Sri Lanka
01-2024

Skills

  • Microsoft 365 Administration
  • Active Directory, Group Policy
  • Windows 10/11, Windows Server 2016/2019
  • Networking: TCP/IP, DNS, DHCP, VPN
  • Network Troubleshooting
  • Endpoint Security, Patch Management
  • IT Service Management (ServiceNow)
  • Remote Support Tools
  • Backup & Recovery
  • Firewall (Basic)
  • Microsoft Azure
  • VMware, Hyper-V
  • Linux Support
  • VoIP Support
  • Website Troubleshooting
  • IT Asset Management

Certification

Microsoft Certified: Azure Fundamentals (AZ-900) – April 2025
Microsoft Certified: Azure Administrator Associate (AZ-104) – In Progress
CCNA (Cisco Certified Network Associate) – Training Completed (Winsys Campus, Sri Lanka)
Certified ESET MSP Administrator Specialist – January 2025

Websites

Languages

English
Proficient (C2)
C2
Hindi
Beginner
A1

Timeline

IT Support Specialist

VA IT
04.2025 - 02.2026

Information Technology Intern

Deloitte
09.2024 - 04.2025

BSc (Hons) - Computer Networks

University of Wolverhampton (CINEC Campus)

Higher National Diploma - Networking

British College of Applied Studies (BCAS)

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Siraz Zahir