SirChristopher Green
Fort Worth ,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Service Associate
Lowes Home Improvment
Fort Worth , Texas
01.2022 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Provided primary customer support to internal and external customers.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Certified Shift Manager
McDonald's
Fort Worth , Texas
08.2018 - 07.2021
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Education
High School Diploma -
Lake Worth High School
Lake Worth, TX 08.2017 - 12.2020
Associate of Arts - Education of Individuals in Secondary Special Education Programs
Tarrant County College District
Fort Worth, TX 01.2022 - Current
Skills
Creative problem solving
Administrative support
Order fulfillment
Stock management
Timeline
Customer Service Associate
Lowes Home Improvment
01.2022 - Current
Associate of Arts - Education of Individuals in Secondary Special Education Programs
Tarrant County College District
01.2022 - Current
Certified Shift Manager
McDonald's
08.2018 - 07.2021
High School Diploma -
Lake Worth High School
08.2017 - 12.2020