Sirena Cappobianco
Springfield,MA
Summary
Motivated professional with a strong passion for customer service and a proven track record in management roles. Committed to delivering exceptional experiences to customers. Thrives in fast-paced environments and excels at problem-solving and conflict resolution. Solid understanding of effective team leadership and dedication to fostering positive relationships. Eager to contribute skills and drive to a dynamic organization in need of a customer-centric individual.
Overview
10
10
years of professional experience
Work History
Tier 1 Decant Employee
Amazon Fulfillment Center
01.2024 - Current
- Having access to Slack and my own Zoo Key
- Have knowledge on 5S
- Pallet Decant Trained
- Training Ambassador, train new hires and cross training employees
- PG procedures, checking rates, following up with employees
- Daily Coaching Audits
- Daily Hourly Charts
- Water spider Decant Lines
- Jam Clear Certification
- Pallet Jack Certification
- Able to understand and read ICW
- Knowledge and access to WIP, Headcounts for Decant & Stow, Overall Inbound rates, Recircs on all floors, Northside cameras, and Andon’s
- Able to Reboot Computers & Sync Scanners
- Able to check open stations on stow floors to transfer employees
- Able To create and drop RME & IT tickets
- Able to Inject and clear buffers
- Knowledge of SERA
- Able to staff employees per period using Staffing chart
Level II Shooter/Pistol Assembly
Smith & Wesson
09.2019 - 11.2023
- Shooter Lv
- II
- Pistol Assembly
- Quality Control
- Preparing pistols for customer use
- Repair firearms
Hostess
AMF Bowling
04.2019 - 08.2019
- Greeting All Guest
- Lane Waitress and Server
- Bartender
Floor Supervisor
A’GACI
03.2018 - 08.2018
- Store Operations
- Ensuring store goals were met
- Supervision of Sale Associates
- Shoe Merchandising
Receptionist
JCPenney
11.2017 - 01.2018
- Greeting customers
- Scheduling appointments
- Following up on customer purchases
- Data entry
Assistant Manager
Mama’s Jaqui’s Boutique
06.2014 - 10.2017
- ASSISTING MANAGER WITH ALL STORE OPERATIONS
- Cashier
- Shipping and Receiving
Education
HIGH SCHOOL DIPLOMA - Performing & Fine Arts
LAWRENCE HIGH SCHOOL
LAWRENCE, MA01.2014
Skills
- Bilingual
- Microsoft Word
- Excel
- Organized
- Power Point
- Outlook
- Leadership Skills
- Ability to work in fast paced environment
- Licensed to Carry
- Bartender
- Team Player
- Assertive
- Customer Service Specialist
References
- Sam Vega, Smith & Wesson Staff Coordinator, 413-504-2814
- Jaqueline Miller, Mama’s Boutique Owner, 413-219-9300
- Neftaly Reyes, Shift Supervisor, 757-275-6559
Timeline
Tier 1 Decant Employee
Amazon Fulfillment Center
01.2024 - Current
Level II Shooter/Pistol Assembly
Smith & Wesson
09.2019 - 11.2023
Hostess
AMF Bowling
04.2019 - 08.2019
Floor Supervisor
A’GACI
03.2018 - 08.2018
Receptionist
JCPenney
11.2017 - 01.2018
Assistant Manager
Mama’s Jaqui’s Boutique
06.2014 - 10.2017
HIGH SCHOOL DIPLOMA - Performing & Fine Arts
LAWRENCE HIGH SCHOOL
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