SIRENA KEENE
Ballwin
Summary
Dedicated Ramp Agent proficient in aircraft coordination and customer interaction. Demonstrates strong work ethic and attention to detail, ensuring timely departures and exceptional service.
Overview
6
6
years of professional experience
Work History
Ramp Agent
AGI
St Louis
06.2025 - Current
- Operated ground support equipment for efficient aircraft handling.
- Loaded and unloaded baggage and cargo with attention to safety.
- Coordinated aircraft movement on the ramp to ensure timely departures.
- Communicated with flight crews to verify loading instructions and schedules.
- Collaborated with team members to maintain a smooth workflow on the ramp.
Aircraft Detailer
Foxtrot Aviation
St Louis
03.2025 - 08.2025
- Kept aircraft moving and on-schedule with quick service work.
- Restored appearance of aircraft by polishing exteriors and removing exhaust stains.
- Completed thorough cleanings of aircraft interiors and restocked supplies.
Customer Service Representative
Walgreens
Ballwin
11.2024 - 03.2025
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Contributed to team effort by meeting performance goals and assisting colleagues when needed.
Aircraft Detailer/ Site Manager
Plane Clean
Chesterfield
01.2025 - 01.2025
- Enhanced aircraft appearance by thoroughly cleaning interior and exterior surfaces.
- Ensured customer satisfaction with meticulous attention to detail on every aircraft serviced.
Server
Rancho Bar 7
Wickenburg
11.2019 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Front Desk Receptionist
Los Viajeros Inn
Wickenburg
11.2020 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Auto Detailer
In & Out Auto Detail
Wickenburg
11.2020 - 08.2024
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Education
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZ 08.2012 - 05/2015
Skills
- Strong Work Ethic
- Adaptability and flexibility
- Time management
- Teamwork and collaboration
- Critical thinking
Accomplishments
Billy Mitchell Award, Air Force Association Award, Civil Air Patrol
Timeline
Ramp Agent
AGI
06.2025 - Current
Aircraft Detailer
Foxtrot Aviation
03.2025 - 08.2025
Aircraft Detailer/ Site Manager
Plane Clean
01.2025 - 01.2025
Customer Service Representative
Walgreens
11.2024 - 03.2025
Front Desk Receptionist
Los Viajeros Inn
11.2020 - 08.2024
Auto Detailer
In & Out Auto Detail
11.2020 - 08.2024
Server
Rancho Bar 7
11.2019 - 10.2024
High School Diploma -
Lake Havasu High School
08.2012 - 05/2015