Sir Francis McKinnon
Winter Haven,FL
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
19
19
years of professional experience
Work History
Pro Services Supervisor
Lowe's
Winter Haven, FL
04.2019 - 01.2025
- Streamlined workflow processes, reducing project completion times.
- Organized client meetings to provide project updates.
- Complied with company policies, objectives and communication goals.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Monitored employee productivity to provide constructive feedback and coaching.
- Created new strategies for improving customer service standards within the organization.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Collaborated with other departments to coordinate workflow processes between teams.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Analyzed company's expenditures and developed financial models.
- Analyzed key performance indicators to identify effective strategies.
- Trained new employees on company policies and procedures.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Tracked progress on projects and provided timely feedback to staff members.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Negotiated with suppliers to secure cost-effective resources.
- Implemented quality control measures, significantly reducing error rates.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Trained new employees on company policies, job duties, and performance expectations.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Worked closely with human resources to support employee management and organizational planning.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Implemented strategies to take advantage of new opportunities.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Monitored operations and reviewed records and metrics to understand company performance.
- Developed strategies to improve team performance and productivity.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Assessed company operations for compliance with safety standards.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Responded to customer questions regarding products, prices and availability.
- Set specific goals for projects to measure progress and evaluate end results.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated equipment and machinery according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assistant Store Manager
Lowe's
Winter Haven, FL
07.2006 - 01.2025
- Prepared staff work schedules and assigned team members to specific duties.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Formed and sustained strategic relationships with clients.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Maintained inventory by checking merchandise to determine levels.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized weekly meetings with department heads to review progress on key objectives.
- Ensured compliance with all safety regulations throughout the store premises.
- Coached and developed store associates through formal and informal interactions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Mitigated business risks by working closely with staff members and assessing performance.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Implemented campaigns and promotions to help with developing goods and services.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Structured HR consulting services to support clients during organizational developments and changes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Supervised cash handling processes to ensure accuracy of transactions.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Handled scheduling for store shifts to achieve adequate staffing.
- Monitored progress by establishing plans, budgets and measuring results.
- Trained new employees on store policies, procedures and customer service standards.
- Implemented successful business strategies to increase revenue and target new markets.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Coordinated with vendors to secure product availability at competitive prices.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Provided training to new employees on company policies and procedures.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Maintained a safe working environment by enforcing safety regulations.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated equipment and machinery according to safety guidelines.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Some College (No Degree) - Theological Studies
Florida Bible College
Lakeland, FLSkills
- Schedule development
- Expectation setting
- Project management
- Documentation and reporting
- Analytical thinking
- Conflict resolution
- Quality control
- Staff discipline
- Business development
- Safety protocols
- Training and mentoring
- Project planning
- Performance management
- Customer service
- Policy enforcement
- Team building
- Contract management
- Verbal and written communication
- Process monitoring and improvement
- Task delegation
- Goal oriented
- Public speaking
- Processes and procedures
- Budget management
- Negotiation
- Data analytics
- Employee development
- Complex Problem-solving
- Workflow management
- Waste reduction
- Operations management
- Staff development
- Attention to detail
- Priority management
- Staff education
- Relationship building
- Change management
- Coaching and mentoring
- [Software] experience
- Inventory control
- Decision-making
- Employee motivation
- Risk management
- Staff management
- Financial management
- Industrial hygiene
- Department organization
- Process improvement
- Inventory oversight
- Strategic planning
- Policy and procedure development
Timeline
Pro Services Supervisor
Lowe's
04.2019 - 01.2025
Assistant Store Manager
Lowe's
07.2006 - 01.2025
Some College (No Degree) - Theological Studies
Florida Bible College
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