Sirgeo Jones-Pene
Las Vegas,NV
Summary
I am a very detail oriented person. I pride myself on human connection, and team ethics. Very much a people person, and I love the connection of meeting new people across the board. I am a very hard worker, and making sure that my team, coworkers are taken care of, is my passion, and that comes with guests as well. I learn fast, especially when hands on training is involved.
Overview
25
25
years of professional experience
Work History
Lead Spa Attendant
Wynn Las Vegas
Las Vegas, NV
11.2014 - Current
- Ensured that all safety protocols were followed at all times within the facility.
- Participated in meetings with other department heads to discuss operational strategies.
- Made sure all guests were taken care of regarding services, amenities, etc.
- Restocking of towels, snacks, lockers.
- Prepared weekly schedules for Spa Attendants according to business demands.
- Responded to customer concerns and complaints professionally and promptly to resolve issues.
- Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions.
- Created an atmosphere that promoted relaxation through music selection, lighting adjustments.
- Tours given to guests
Lead Spa Attendant
Mirage Hotel
Las Vegas
07.2011 - 11.2014
- Responded to customer concerns and complaints professionally and promptly to resolve issues.
- Disposed of spa trash, laundered dirty linens, restocked towels and kept spa premises clean and organized.
- Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens.
- Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions.
- Performed administrative duties such as filing paperwork and creating reports for management review.
- Ensured that all safety protocols were followed at all times within the facility.
- Participated in meetings with other department heads to discuss operational strategies.
Assistant Fitness Manager
Club One Fitness
Oakland, California
11.2007 - 04.2010
- Resolved customer complaints promptly and professionally.
- Regularly inspected gym equipment to ensure safety standards were met.
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Supervised daily operations of the fitness center, ensuring that all activities ran smoothly and efficiently.
- Built and established lasting relationships using encouragement and personal support.
- Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
- Resolved customer complaints in an efficient manner while maintaining positive relationships with clients.
Office Assistant
California coastal commission
San Francisco, California
01.2000 - 04.2010
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Maintained confidentiality of sensitive information and documents.
- Assisted with preparing and editing company correspondence and presentations.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Performed data entry tasks into various computer systems accurately and efficiently.
Cashier Assistant
Whole Food Market
07.2007 - 01.2010
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Issued receipts, refunds, credits or change due to customers.
- Backed up cashiers ringing up large number of customers by bagging products.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained work area and kept cash drawer organized.
- Scanned items and checked pricing on cash register for accuracy.
- Promoted store cleanliness by keeping track of trash can levels and emptying when full.
- Counted and balanced cashier drawers.
- Answered customers' questions and provided information on store procedures or policies.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Swept and mopped front end during shifts to maintain professional appearance.
Education
High School Diploma -
Westmoore HS
Daly City, CA06-1990
Some College (No Degree) - Music
City College of San Francisco
San Francisco, CASkills
- Customer service
- Safety protocols
- Supply restocking
- Spa operations
- Complaint resolution
- Guest relations
- Team leadership
- Wellness promotion
- Communication skills
- Attention to detail
- Problem solving
- Time management
Timeline
Lead Spa Attendant
Wynn Las Vegas
11.2014 - Current
Lead Spa Attendant
Mirage Hotel
07.2011 - 11.2014
Assistant Fitness Manager
Club One Fitness
11.2007 - 04.2010
Cashier Assistant
Whole Food Market
07.2007 - 01.2010
Office Assistant
California coastal commission
01.2000 - 04.2010
High School Diploma -
Westmoore HS
Some College (No Degree) - Music
City College of San Francisco