Siriha Ortega Monraz
Amazon
Corona,CA
7
years of professional experience
Self-motivated professional with a strong background in customer service and warehouse operations. Skilled in attention to detail and cross-cultural awareness, effectively ensuring quality control and enhancing the shopping experience for diverse clientele.
Work History
Warehouse Worker
1 Year 9 Months- Operated pallet jacks and forklifts to transport goods efficiently within warehouse.
- Collaborated with team members to optimize picking and packing processes for timely order fulfillment.
- Monitored quality control measures to ensure compliance with company standards during packaging operations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Personal Shopper
8 Months- Developed personalized shopping experiences by understanding customer preferences and needs.
- Resolved customer inquiries and issues, enhancing overall shopping satisfaction.
- Collaborated with store teams to ensure product availability and optimal presentation.
- Streamlined order picking processes, improving retrieval efficiency for customer orders.
- Assisted customers in locating products, providing exceptional service throughout their shopping journey.
- Trained new personal shoppers on best practices for customer interaction and service delivery.
Cashier
4 Months- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Server
8 Months- Assisted in training new servers on menu items and service procedures.
- Recommended menu items based on customer preferences, increasing sales opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Cashier
6 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Handled cash and credit transactions responsibly, adhering to cash handling procedures.
- Monitored inventory levels at the front desk, alerting management of restocking needs.
Server
4 Months- Provided excellent customer service by promptly taking orders and addressing inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma
Bachelor of Science - Criminal Justice
- Honor Roll Summer 2025- Spring 2026
- 3.89 GPA
Skills
Packaging and labeling
Picking and packing
Self-motivated and disciplined
Cleaning and organizing
Heavy lifting
Loading and unloading
Attention to detail
Problem-solving
Cash handling
Customer service
Safe food handling
Fluent bilingualism
Cross-cultural awareness
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Worker
Amazon
09.2024 - CurrentRead More
Personal Shopper
Walmart
01.2024 - 09.2024Read More
Cashier
Cardenas Markets
08.2023 - 12.2023Read More
Server
Taqueria Durango
10.2022 - 06.2023Read More
Cashier
Splash Club Waterpark
03.2022 - 09.2022Read More
Server
Kento Sushi
06.2019 - 10.2019Read More
CETis 107
High School Diploma
Read More
Southern New Hampshire University
Bachelor of Science from Criminal Justice
Read More