SIRISH CAPOOR

Lead Digital transformation initiatives for clients by assessing technology gaps and building and implementing digital strategy and roadmap, resulting in efficient adoption of transformation initiatives by enhancing realized value through innovation, invention, customer experience, and data management.

• Directed engagement for large waste management company to optimize Oracle Fusion Cloud Financial- Procure to Pay (P2P) function (~$5.5 billion in spending)
• Achieved 15% improvement in time to process invoices by reviewing technology gaps against best practices and setting roadmap for quick wins and other improvement initiatives
• EDI Lead for large confectionery corporation to optimize EDI orders for newly acquired company resulting in 23% increase in EDI order intake rate and 35% reduction in manual orders

Spearheaded IT strategy development, stakeholder relationship management, project proposal development, and investment decisions for the Zebra investment board.

• Provided expertise and supported building capabilities to improve processes with IT solutions in various business application areas- Customer Success & Support, Finance, HR, and Legal.
• Directed planning and implementation of complex enterprise-wide IT programs/projects in Siebel CRM, Salesforce Service & Sales Cloud and mentored global IT delivery teams to achieve customer and business expectations
• Led Customer Success Project to standardize customer interaction and sales process, drive penetration and reduce churn ($6M+ impact YOY)
• Implemented pricing guidance & analytics and profit improvement initiative (+5-7% YOY over organic growth)
• Developed standardization framework to support SaaS and solution support process across Zebra and future acquisitions
• Drive Oracle NetSuite on-prem applications to Oracle Fusion Cloud Financials
• Advisor to Tech. Innovation Group to enable new technologies across the division- RPA, BOT, Big Data transformation (using AI and ML)

As a client success engagement partner was responsible for setting and driving UL's Digital Strategy, IT portfolio delivery revenue and customer satisfaction.

• Led UL's Digital Portfolio of services to key customers from QSR (Quick Service Restaurant) and consumer retail industry (Top 10 Accounts >$10M in revenue)
• Enhanced and improved digital portfolio and ensured it aligned with revenue targets and spending (Growth ~15% YOY, $1.5M/year)
• Led client's supply chain review for process improvement opportunities, develop digital solutions, strategy, and roadmap for implementation
• Implemented and maintained technology and software budget.
• Drive strategic lean initiatives to establish best practices, resource optimization, and vendor management, and set IT service delivery methodologies to ensure business alignment with IT strategy
• Increase system wide adoption, promote culture of innovation by engaging internal teams and external service providers

• Managed EAI operations and global services delivery deployment, including TCO and managed chargeback ($3M+ per year, ~25% YOY improvement) using ITSM methodologies
• Achieved worldwide software license to true-up (~40% YOY improvement), including negotiations and reconciliation with internal and external entities

Directed strategic initiative of implementing the enterprise-wide Customer MDM project using Oracle Siebel CRM by improving the business processes and integrating third-party market research data

• Led implementation of pricing system software – PROS Price Optimization Tool (~10% YOY profit improvement)
• Recognition- Awarded US Food's 2008 "Partnership" value award for achieving net impact of $4M