SIRISH KANUKUNTA
Atlanta,GA
Summary
Results-oriented Technical Specialist with 4+ years in Saas product area, serving as a Level 3 escalation specialist. Expertise in accounting system integrations, root-cause analysis, SQL investigations, and data reconciliation. Skilled in bug tracking, beta testing, and training teams on product and troubleshooting best practices, bolstered by data analytics and full-stack web development training from Georgia Tech.
Overview
6
6
years of professional experience
Work History
Technical Specialist, Financials (Level 3 Escalations)
ServiceTitan
05.2025 - Current
- Facilitated communication between Financials customers and Engineering, providing specialized technical analysis on complex financial and data issues.
- Led integration of customer accounting systems with ServiceTitan, resolving escalated issues through SQL data analysis and Excel reconciliation to enhance customer experience.
- Keep senior leadership updated during high-priority escalations, resolving executive-level cases for Mega-Enterprise and Strategic accounts with urgency.
- Triage and owned bug tickets in Jira, tracking resolution with Engineering and Product Managers, identifying and testing fixes to streamline product quality.
- Triage and own bug tickets in Jira, tracking them through resolution with Engineering and Product Managers; identify, report, and test fixes alongside the Product team.
- Collect customer feedback and turn it into story and bug tickets for Product and Engineering; join customer interviews and round tables during product discovery, contributing to planning and grooming.
- Pull statistical data and build reports that give Product data-driven insights for product enhancements and bug resolution.
- Test early beta features to catch cross-functional gaps and prevent major blockers ahead of upcoming releases; partner with product marketing to clarify functionality and propose value-added features aligned with campaigns.
- Resolved executive-level cases for Mega-Enterprise and Strategic accounts while updating senior leadership on high-priority escalations.
Associate Specialist
ServiceTitan
07.2023 - 05.2025
- Resolved complex software issues via phone and email, achieving 95% customer satisfaction and earning promotion to Level 3 Escalations.
- Developed tailored solutions and workflows that minimized churn and enhanced feature adoption for strategic accounts.
- Conducted 1:1 and group training sessions that improved technical proficiency for customers and internal staff.
Internet Sales Consultant
Evolution / Mitsubishi Motors
01.2021 - 01.2021
- Exceeded monthly sales targets by 25% and designed standardized training programs to help scale operations.
- Managed internet leads, responding promptly to customer inquiries and qualifying buyer needs.
- Scheduled appointments and coordinated showroom visits to advance online sales opportunities.
- Followed up with prospects through phone, email, and text to maintain engagement.
Education
Bachelor of Business Administration - Managerial Sciences
Georgia State University
Atlantaundefined
Georgia Tech
AtlantaSkills
- Root-cause analysis and reporting
- API testing and data reconciliation
- Cross-functional collaboration
Timeline
Technical Specialist, Financials (Level 3 Escalations)
ServiceTitan
05.2025 - Current
Associate Specialist
ServiceTitan
07.2023 - 05.2025
Internet Sales Consultant
Evolution / Mitsubishi Motors
01.2021 - 01.2021
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Georgia Tech
Bachelor of Business Administration - Managerial Sciences
Georgia State University