Sirius Patterson
Suffolk,VA
Summary
Dynamic professional with proven expertise in customer service and problem resolution, honed at American Red Cross. Excelled in managing high-volume customer inquiries, enhancing customer satisfaction, and efficiently handling complaints. Skilled in data entry and conflict mediation, demonstrated through successful event management and customer care. Achieved significant improvements in customer service metrics. Successful Customer Care Representative with 11 months of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
1
1
year of professional experience
Work History
Customer Care Representative
American Red Cross
10.2023 - Current
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
Event Staff Member
CSC: Contemporary Services Corporation
07.2023 - 10.2023
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped organize and manage successful events with attendance of over thousands people.
- Reported any damage or maintenance issues to manager.
Education
High School Diploma -
Brunswick High School
Lawrenceville, VA06.2022
Skills
- Billing coordination
- Custom order management
- Appointment Scheduling
- Data Entry
- Customer Service
- Customer Relations
- Documentation And Reporting
- Brand representation
- Call center experience
- Complaint Handling
- Conflict Mediation
- Problem Resolution
- Security Monitoring
Timeline
Customer Care Representative
American Red Cross
10.2023 - Current
Event Staff Member
CSC: Contemporary Services Corporation
07.2023 - 10.2023
High School Diploma -
Brunswick High School