Sironda Stigall
Jacksonville
Summary
Healthcare industry Specialist with Healthcare Administration Degree. Excellent organizational and interpersonal skills. Experienced in prevention and treatment of disease and injury, and assisting health care professionals. Served as LPN, rendering emergency medical treatment to include initial treatment in various environments. Health Specialist with education and experience in clinical operations and healthcare delivery, supporting organizational implementation and maintenance of health delivery regulatory compliance and best practices. Develop policies and procedures, standard work and educational materials for providers. Serve as lead resource during compliance audits.
Overview
21
21
years of professional experience
Work History
LPN Team Lead
UAMS
05.2010 - Current
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Comforted and counseled patients and families throughout care process.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Administered medications and injections to patients.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Provided patient education on health care issues and prescribed medications.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
PHONE NURSE
UAMS Medical Center
05.2016 - 06.2023
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Organized and managed care of patients undergoing various therapies and procedures.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
- Built rapport with patients and family members to deliver exceptional care.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Medical-Surgical LPN
Unity Health System
12.2002 - 10.2020
- Administered IV medications, monitoring and documenting patient responses to address complications.
- Managed caseload of 7 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Liaised with physicians to coordinate and assist with patient examinations and treatments.
- Provided patient-centered discharge planning and education to reduce complications and readmissions.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Collaborated with interdisciplinary team members to facilitate comprehensive patient-centered care.
Patient Representative Team Lead
UAMS Family Medical Center
05.2012 - 05.2016
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Resolved billing inquiries and disputes in timely fashion.
- Developed and implemented customer service policies and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved customer complaints using established follow-up procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Business Owner/Director
A To Z Learning Center And Child Care
06.2003 - 04.2010
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Discovered areas of improvement by generating quarterly operational reports.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Conducted trainings and mentored staff, consistently improving performance.
- Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
- Managed program paperwork and child records to comply with state requirements.
- Attended approved training and continuing education courses to maintain certifications.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Executed marketing plan and promoted positive image to achieve enrollment goals.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Developed relationships with community organizations to provide additional resources and services to families.
Education
Master of Arts - Health Administration
Webster University
St Louis, MOMaster of Arts - Human Resources Management
Webster University
St Louis, MOBachelor of Science - Health Sciences
University of Arkansas At Little Rock
Little Rock, ARLPN - Nursing
Delta Technical College
Marked Tree, ARSkills
- Interactive Communication Skills
- Medical Histories and Vital Statistics
- Compliance Management
- Records Preparation
- Mentoring
- Social Perceptiveness
- Observational Skills
- Operational Standards
- Crisis Prevention Intervention
- Inpatient Care
- Status Updates
- Emergency Medical Care
- Patient Rounds
- Postoperative Care
- Chest Tubes
- IV Administration
- IV Line Administration
- Family Guidance
- Patient Assessments
- Disease Information and Education
- Medication Administration
- Patient Care and Monitoring
- Medical and Nursing Coordination
- Medication Side Effect Knowledge
- EMR Systems
- Care Planning
- Nursing Intervention Adjustment
- Disease Processes
- Discharge Coordination
- Admissions and Discharge Processes
- Treatment Recommendations
- Patient Management
- Training Junior Team Members
- Patient and Family Education
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
PHONE NURSE
UAMS Medical Center
05.2016 - 06.2023
Patient Representative Team Lead
UAMS Family Medical Center
05.2012 - 05.2016
LPN Team Lead
UAMS
05.2010 - Current
Business Owner/Director
A To Z Learning Center And Child Care
06.2003 - 04.2010
Medical-Surgical LPN
Unity Health System
12.2002 - 10.2020
Master of Arts - Health Administration
Webster University
Master of Arts - Human Resources Management
Webster University
Bachelor of Science - Health Sciences
University of Arkansas At Little Rock
LPN - Nursing
Delta Technical College
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