Caitlin Kirby
Conway,AR
Summary
Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response.
Overview
11
11
years of professional experience
Work History
Patient Representative
UAMS
07.2023 - 03.2025
- Verified any changes or data updates to patient records and checked insurance information prior to each appointment.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
Access Coordinator
UAMS
05.2023 - 07.2023
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Facilitated communication between patients and various departments and staff.
Store Manager
The Bat Cave
10.2022 - 05.2023
- Managed all aspects of running store
- Hired and trained 5 employees
- Motivated entire team
- Handled product placement, display, and visual merchandising standards
- Handled all staff members' scheduling
Sales Associate
The Bat Cave
07.2021 - 10.2022
- Answered incoming calls
- Conducted credit card transactions through POS System
- Assisted with returns
- Responsible for store displays
- Stocked the floor
- Maintained a clean service environment
- Provided pleasant customer service
Infant Caregiver
Conway Cradle Care
10.2019 - 07.2021
- First-Aid certified
- Maintained a sanitary environment, built curriculum and lesson plans, distributed meals and bottles to children on their individual schedules, worked with other caregivers to ensure all children were receiving the best care
Customer Service Representative
Nicholas Davis
10.2018 - 03.2019
- Keep a calming presence when handling any customer complaints
- Strive to make sure every customer I interact with is satisfied with the final outcome
- Manage inventory for Mr. Davis' Etsy store and the local gaming store he manages
Infant/Toddler Teacher
Smart Start Academy
11.2015 - 01.2018
- Maintained a sanitary environment, built curriculum and lesson plans, distributed meals and bottles to children on their individual schedules, worked with other caregivers to ensure all children were receiving the best care
Nanny
Neil Reeves
06.2014 - 08.2014
- Regulate children's rest periods and nap schedules.
- Meet regularly with parents to discuss children's activities and development.
- Help prepare and serve nutritionally balanced meals and snacks for children.
- Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health.
Education
High School Diploma -
Parkview Magnet High School
Little Rock05-2011
Skills
- Analytics skills
- Privacy and confidentiality
- Quality performance measures
- Patient data privacy
- Proficient in Epic
- Scheduling appointments
- Healthcare
- Customer service
Timeline
Patient Representative
UAMS
07.2023 - 03.2025
Access Coordinator
UAMS
05.2023 - 07.2023
Store Manager
The Bat Cave
10.2022 - 05.2023
Sales Associate
The Bat Cave
07.2021 - 10.2022
Infant Caregiver
Conway Cradle Care
10.2019 - 07.2021
Customer Service Representative
Nicholas Davis
10.2018 - 03.2019
Infant/Toddler Teacher
Smart Start Academy
11.2015 - 01.2018
Nanny
Neil Reeves
06.2014 - 08.2014
High School Diploma -
Parkview Magnet High School
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