Akayla Davis
Durham,NC
Summary
Adept at enhancing patient experience and clinic efficiency, my tenure at Eastern Pediatrics showcased my ability to resolve billing issues and streamline scheduling, significantly improving patient trust and clinic operations. Skilled in customer service and proficient in healthcare software, I excel in fostering patient relationships while ensuring data privacy.
Overview
3
3
years of professional experience
Work History
Patient Representative
Eastern Pediatrics
07.2023 - Current
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Advocated for patients'' rights, ensuring their needs were met within the scope of the healthcare system.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Educated patients on healthcare policies and procedures, promoting adherence to treatment plans.
Sales Associate
Marshalls
06.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Education
Associate Of Applied Business - Business Administration
Pitt Community College
Winterville, NCHigh School Diploma -
Loch Raven High School
Towson, MD06.2020
Skills
- Customer service
- Privacy and confidentiality
- Scheduling appointments
- Insurance verification
- Medical terminology
- Patient data confidentiality
- Relationships and rapport
- Proficient in software
- Patient data privacy
- Math skills and analytics
- Analytics skills
- Healthcare
Timeline
Patient Representative
Eastern Pediatrics
07.2023 - Current
Sales Associate
Marshalls
06.2022 - 10.2022
Associate Of Applied Business - Business Administration
Pitt Community College
High School Diploma -
Loch Raven High School