Diana PALERMO
Miami,FL
Summary
Skilled employee with a positive attitude and extensive experience managing the patient check-in process. A respectful Patient Representative known for answering questions, listening to issues and being attentive to details.
Overview
2
2
years of professional experience
Work History
Sr Patient Representative
Mount Sinai Health System
Miami, FL
09.2023 - Current
- Completed relevant insurance and other claim forms.
- Managed workflow queues to prioritize tasks based on urgency and importance.
- Communicated with patients with compassion while keeping medical information private.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Resolved discrepancies with billing statements and other documents related to insurance coverage.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Provided customer service support to answer inquiries from health care providers regarding insurance verification issues.
- Ensured that all required documentation was collected according to company protocols.
Case Manger Non RN
University of Miami Health System
Miami, FL
09.2023 - Current
- Managed complex cases involving multiple diagnoses or treatments.
- Maintained accurate documentation of patient records in accordance with HIPAA regulations.
- Collaborated with physicians in developing patient-specific treatment plans.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sr Insurance Radiation Oncology
University of Miami Health System
Miami, FL
11.2021 - 09.2023
- Monitored changes in government regulations affecting healthcare reimbursement systems.
- Updated patient and insurance data and input changes into company computer system.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
Education
Bachelor of Science - Business Administration
Boricua College
New York, NY05-2021
Skills
- Analytics Skills
- Insurance Verification
- Recordkeeping
- Healthcare Knowledge
- Customer Service
- Patient Service and Assistance
- Patient Intake
- Scheduling Appointments
- Privacy and Confidentiality
- Medical Terminology
- Proficient in Excel, MSWord,
- Trained in Epic, Aria
Languages
Spanish
Professional
Timeline
Sr Patient Representative
Mount Sinai Health System
09.2023 - Current
Case Manger Non RN
University of Miami Health System
09.2023 - Current
Sr Insurance Radiation Oncology
University of Miami Health System
11.2021 - 09.2023
Bachelor of Science - Business Administration
Boricua College