Year of Professional Experience as IT Helpdesk Technician
Sir'Saleem Stokes
Columbia
Summary
I am an adaptable professional with a versatile background in customer service and IT support. Known for strong multitasking abilities and effective communication, contributing to enhanced customer experiences and successful team outcomes. I love working with computers and have a deep passion to learn anything or anything about technology!
Overview
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Work History
Clerk
QuikTrip
Columbia, SC
06.2025 - Current
- Assisted customers with product inquiries and checkout processes.
- Maintained cleanliness and organization of store displays and work areas.
- Operated cash register efficiently, handling transactions accurately.
- Stocked shelves with merchandise, ensuring product availability for customers.
- Adapted quickly to changing shifts and tasks in fast-paced environment.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Assisted with onboarding of new employees.
IT Help Desk Technician
Limestone Universitry
1115 College Dr
08.2024 - 06.2025
- Provided technical support for hardware and software issues, ensuring optimal user experience.
- Assisted in troubleshooting network connectivity problems, enhancing system reliability for end-users.
- Documented and tracked support tickets using ticketing systems, improving response efficiency.
- Collaborated with team members to resolve complex IT issues, facilitating knowledge sharing and problem-solving.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
Clerk
Krispy Kreme Donuts
110 Clemson Rd
06.2022 - 08.2024
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Collaborated with team members to enhance customer service experience.
- Learned safety protocols and adhered to them consistently during operations.
- Monitored inventory levels, reporting discrepancies to management promptly.
Education
Bachelor of Arts - Computer Science
Benedict College
Columbia, South Carolina, SC05-2028
Skills
- IT documentation
- Hardware repair
- Remote support
- Ticket management
- Technical issues analysis
- Technical troubleshooting
- User support
- Customer service expert
- Account management
- Active listening
- Desktop support
- Microsoft outlook
- LAN/WAN
Timeline
Clerk
QuikTrip
06.2025 - Current
IT Help Desk Technician
Limestone Universitry
08.2024 - 06.2025
Clerk
Krispy Kreme Donuts
06.2022 - 08.2024
Bachelor of Arts - Computer Science
Benedict College