KARILYNN MYERS

Sorted and packed bundles of stamps for shipping to outside sellers and collectors

Stamped postal items for collectors

Operated mail sorting machine for mail and magazines

Separated/sorted letters, magazines and books by hand

Dispatched trucks for local and OTR mail.

Recorded drivers and mail per truck according to routing specifications

• Inspected quality assurance of products before they were shipped out to customers.
• Processed purchase orders according to company policies and procedures.
• Monitored daily operations within the warehouse environment ensuring compliance with safety regulations.
• Scheduled space or equipment for special programs, meetings and conferences.
• Oversaw both incoming and outgoing trucks, verifying mail/packages were picked and shipped or placed into inventory accurately and efficiently.

• Answered customer inquiries and provided accurate information regarding products and services.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered inbound calls, chats and emails to facilitate customer service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Made outbound calls to obtain account information.
• Mentored new employees on procedures and policies to maximize team performance.
• Collected deposits or payments and arranged for billing.
• Updated databases with new and modified customer data.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Used handheld scanners to key in data for packages.
• Resolved issues related to incorrect deliveries promptly and efficiently.

• Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
• Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
• Gave reminders about hygiene practices like brushing teeth or combing hair.
• Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
• Maintained accurate records of client care services provided on a daily basis.
• Assisted patients with recreational activities such as reading books or playing board games.