Hilery Shavonne
Plant City
Summary
Dedicated professional with a strong focus on customer service, quality control, and administrative support. Proven ability to maintain organized records and ensure efficient operations in fast-paced environments.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Clerk
Xl Santos
Plant City, FL
06.2026 - 06.2026
- Processed incoming shipments, ensuring accurate documentation and timely distribution.
- Learned safety protocols for shipping and receiving operations.
- Assisted in processing incoming and outgoing shipments accurately.
- Maintained organized inventory records using warehouse management systems.
- Inspected received goods for quality and accuracy against purchase orders.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Clinical Research Coordinator
Princeton Research Consumer
St. Petersburg, FL
08.2020 - 12.2021
- Managed participant recruitment efforts, enhancing engagement and retention strategies.
- Assisted in the development and implementation of study protocols and procedures.
- Facilitated communication between research teams and external stakeholders to ensure project alignment.
- Coordinated regulatory submissions and maintained compliance with ethical standards.
- Monitored study progress, documenting findings and discrepancies for review.
- Prepared detailed reports on study outcomes, contributing to data analysis efforts.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Followed informed consent processes and maintained records.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
- Increased participant retention rates through proactive follow-up efforts and regular engagement activities.
- Prepared and maintained regulatory documents for clinical trial submissions.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Monitored patient safety throughout clinical trials and reported any adverse events.
- Participated in initiation visits and investigator meetings, implementing trials following study timelines and budgets.
- Assisted in drafting comprehensive research reports summarizing findings, conclusions, and recommendations for further action.
- Contributed to the successful completion of clinical trials by proactively resolving issues, mitigating risks, and meeting deadlines in a fast-paced environment.
- Coordinated with cross-functional teams to ensure timely completion of clinical trial milestones.
- Prepared detailed informed consent documents to clearly communicate risks, benefits, expectations, rights and responsibilities related to participation in clinical trials.
- Maintained compliance with regulatory guidelines through rigorous documentation and protocol adherence.
- Streamlined data collection processes for increased efficiency and accuracy in study results.
Production Worker
Able Body Laborers Temp Staffing
Plant City, FL
01.2010 - 05.2012
- Collaborated with team members to streamline workflow and improve output.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Played key role in achieving production targets, consistently meeting daily quotas.
Inspector Packer
Darts Container Inc
Plant City, FL
03.2007 - 05.2007
- Conducted thorough inspections of packaging materials to ensure compliance with quality standards.
- Identified and documented defects in products, facilitating timely corrective actions.
- Developed inspection checklists that streamlined evaluation procedures and increased efficiency.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
Material Handler
ATCO Rubber Products Inc.
Plant City, FL
03.2006 - 03.2007
- Streamlined workflow by organizing workstations for maximum efficiency in daily operations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
Direct Care Staff Member
Mentor Network
Tampa, FL
02.2006 - 03.2007
- Provided direct support to individuals with developmental disabilities, ensuring safety and well-being.
- Assisted in implementing personalized care plans, enhancing individual engagement and satisfaction.
- Monitored daily activities, Documented observations to inform support strategies and improve care quality.
- Collaborated with interdisciplinary teams to coordinate services and address client needs effectively.
- Developed recreational activities tailored to individual interests, promoting social skills and community integration.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans' effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
- Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both patients and staff members involved.
- Contributed to the overall functioning of the facility by performing administrative tasks such as scheduling appointments or updating records as needed.
- Provided safe mobility support to help patients move around personal and public spaces.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client well-being.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
Direct Care Worker
Rescare Homecare
Tampa, FL
01.2004 - 10.2004
- Administered medications following prescribed schedules, ensuring compliance with health regulations.
- Monitored client health status, documenting changes and reporting to healthcare professionals promptly.
- Assisted in developing individualized care plans based on client needs and preferences.
- Provided personal care assistance to clients, enhancing daily living activities and promoting independence.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Utilized active listening skills in order to understand each patient's unique needs, preferences, and goals for their care plan execution.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered toward individual preferences whenever possible.
- Remained alert to problems or health issues of clients and competently responded.
- Documented vitals, behaviors, and medications in client medical records.
- Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Transported clients to medical and dental appointments to provide support.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted with daily living activities, running errands, and household chores.
Sanitation Worker
Kash N Karry
Plant City, FL
01.2000 - 03.2002
- Operated sanitation equipment to maintain cleanliness standards throughout facility.
- Conducted routine inspections to ensure compliance with health and safety regulations.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Streamlined cleaning processes through the efficient use of equipment such as pressure washers, vacuum trucks, and brooms.
- Upheld strict cleanliness standards by closely adhering to company policies, municipal codes, and industry regulations regarding sanitation practices.
- Skillfully and safely operated power scrubber, buffer and extractor equipment to clean and sanitize floors.
- Ensured proper disposal procedures by carefully handling hazardous materials according to established protocols.
Crew Member
Papa John's Pizza
Plant City, FL
09.1999 - 03.2001
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen and dining areas to ensure compliance with health regulations.
- Operated point-of-sale system efficiently, processing orders accurately and handling cash transactions.
- Assisted in inventory management by monitoring stock levels and notifying management of shortages.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High School Diploma -
Plant City High School
Plant City, FL07-2001
No Degree -
Hillsborough Community College
Plant City, FLSkills
- Administrative support
- Record keeping
- Office administration
- Filing systems
- Cash handling
- Quality control
- Record keeping
- Document management
- Customer service
- Direct patient care
- Teamwork and collaboration
- Telephone etiquette
- Administrative tasks
- Medication administration
- Patient care
- Meal preparation
- Personal hygiene assistance
- Vital signs monitoring
- Bathing assistance
- Dressing assistance
- First aid and safety
- Mobility support
- Patient transport
- Medication organization
- Patient advocacy
- Bedside care
- Personal care services
- Client support and assistance
Certification
certified dispatcher
hha
med tech
Timeline
Clerk
Xl Santos
06.2026 - 06.2026
Clinical Research Coordinator
Princeton Research Consumer
08.2020 - 12.2021
Production Worker
Able Body Laborers Temp Staffing
01.2010 - 05.2012
Inspector Packer
Darts Container Inc
03.2007 - 05.2007
Material Handler
ATCO Rubber Products Inc.
03.2006 - 03.2007
Direct Care Staff Member
Mentor Network
02.2006 - 03.2007
Direct Care Worker
Rescare Homecare
01.2004 - 10.2004
Sanitation Worker
Kash N Karry
01.2000 - 03.2002
Crew Member
Papa John's Pizza
09.1999 - 03.2001
No Degree -
Hillsborough Community College
High School Diploma -
Plant City High School