
Bilingual (Mandarin & English) professional with experience in client engagement, event coordination, and digital communication. Skilled at building and maintaining relationships, resolving issues proactively, and delivering exceptional customer experiences. Highly adaptable to remote work and dedicated to fostering client retention.
• Managed client communications and inquiries, ensuring seamless coordination for events and high customer satisfaction.
• Maintained strong relationships with regular patrons, contributing to repeat attendance and loyalty.
• Promoted events online, created engaging social media content, and responded to audience messages promptly, enhancing client retention.
• Handled last-minute changes and requests, demonstrating flexibility, problem-solving, and effective communication skills.