Sir William Alexander
Jacksonville
Summary
Highly skilled in overcoming customer objections and motivated to work as a true team player. Committed to maintaining professional relationships to drive business results and increase profitability. Knowledgeable in the [Type] industry, solid team player with an outgoing and positive demeanor. Expertise lies in establishing rapport with clients and maintaining customer satisfaction to contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented. Passionate about developing relationships, cultivating partnerships, and growing businesses. Brings exemplary passion to work. Excels in oral and written communication, active listening, and analytical problem-solving skills as a customer service representative. Facilitates positive experiences for all customers through high-quality customer care and prompt resolution of complaints and issues.
Detail-focused film and television professional prepared to bring creativity and organization to new projects. Proven ability to enhance visual storytelling through thoughtful set arrangements and keen attention to detail. Talented in fostering team collaboration and meeting production demands effectively, ensuring smooth workflow and cohesive results.
Experienced with contributing to film and television productions by creating believable background settings. Utilizes strong observation and mimicry skills to enhance authenticity of scenes. Knowledge of on-set protocols, ensuring smooth collaborations and efficiency.
Overview
16
16
years of professional experience
Work History
Digital Content Editor
Eye WiLL Capture
06.2022 - Current
- Secured high-profile guest contributors for blog posts and articles, increasing credibility as well as online traffic volumes.
- Established strategic partnerships with external organizations for co-branded content initiatives that expanded reach beyond core audiences.
- Ensured compliance with copyright laws by verifying proper sourcing of images and other visual assets used within the digital platform.
- Trained junior editors in proofreading techniques, resulting in a significant reduction in errors found during final review stages.
- Reviewed submitted pitches from freelance writers for relevance and originality before greenlighting article assignments.
Creative Director
Natural Strands
04.2014 - Current
- Elevated company reputation through consistent delivery of high-quality creative content.
- Monitored industry trends to keep creative materials fresh and engaging.
- Built strong relationships with clients, leading to long-term partnerships and repeat business opportunities.
- Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
Technical Customer Service Representative
State Farm Mutual Automobile Insurance Company
08.2012 - 04.2018
- Provided primary customer support to internal and external customers
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Recommended products to customers, thoroughly explaining details
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
Customer Service Specialist
State Farm Mutual Automobile Insurance Company
08.2011 - 07.2012
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- Described product highlights and benefits to help guide purchasing decisions
- Carried out opening and closing functions to meet operational needs underpinning strong customer service
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Increased efficiency and team productivity by promoting operational best practices
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions
- Applied basic sales strategy to engage customers and present solutions to suit individual needs
Loading Dock Worker
The Coca-Cola Company
06.2010 - 08.2011
- Used hand-held scanners and physical logs to accurately track item movements
- Followed verbal and written instructions to properly move and ship products
- Identified items and corresponding costs and tabulated bills using cash register, calculator or other price equipment
- Secured cargo using chains, load bars, wood blocks and straps
- Prevented load shifting or damage by using bracing and strapping techniques
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments
- Kept storage areas organized, clean and secure to fully protect company assets
- Prepared pallets of boxes for easy transportation between customer and storage locations
- Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Admissions Representative
Tallahassee Community College
01.2009 - 06.2010
- Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression
- Mentored students, offering advice and support on topic selection, appropriateness and academic value
- Provided comprehensive support services encompassing career and personal goals of student
- Provided support and guidance to students experiencing academic and personal troubles
- Advised students individually and in groups on academic programs for individual interests
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements
- Discussed student success strategies and development of study skills
Education
High school diploma - undefined
Samuel W. Wolfson High School
Jacksonville, FLDigital Film And Video Production - Film And Video Production
FIRST Institute
Orlando, FLSkills
- Content strategy development
- Keyword research
- Competitor analysis
- Multimedia editing
- Video editing
- Digital advertising
- Content strategy
- Podcast production
- Problem-solving
- Time management
Timeline
Digital Content Editor
Eye WiLL Capture
06.2022 - Current
Creative Director
Natural Strands
04.2014 - Current
Technical Customer Service Representative
State Farm Mutual Automobile Insurance Company
08.2012 - 04.2018
Customer Service Specialist
State Farm Mutual Automobile Insurance Company
08.2011 - 07.2012
Loading Dock Worker
The Coca-Cola Company
06.2010 - 08.2011
Admissions Representative
Tallahassee Community College
01.2009 - 06.2010
High school diploma - undefined
Samuel W. Wolfson High School
Digital Film And Video Production - Film And Video Production
FIRST Institute
Similar Profiles
MAHAMUD A. NURMAHAMUD A. NUR
Cross Border Long Haul Truck Driver at Capture LogisticsCross Border Long Haul Truck Driver at Capture Logistics
Mahdi HajimollahosseiniMahdi Hajimollahosseini
Camera Operator and Editor at Cinemodi Capture Ltd.Camera Operator and Editor at Cinemodi Capture Ltd.
Laura PiscopoLaura Piscopo
Co-Owner/Manager at Capture The Moment Photo BoothCo-Owner/Manager at Capture The Moment Photo Booth