Summary
Overview
Work History
Education
Skills
Timeline
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Sisoumee Yazzie

Falmouth,MA

Summary

Adaptable and committed to surpassing company goals in deadline-driven, fast-paced environment. Talented multi-tasker with excellent attention to detail with great strategic planning abilities. Extensive knowledge of staff management, safety, and dock operations.

Overview

13
13
years of professional experience

Work History

Dock Worker

Steamship Authority
09.2021 - Current
  • Load, unload, and sort vehicles and passengers as part of accurate and efficient daily trips.
  • Maintain clean, orderly work environment free of hazards.
  • Operate equipment while observing standard safety procedures.
  • Operate the transfer bridge and tie down the boat to ensure safety.

Bartender

Elks Club
09.2017 - Current
  • Obtain cash bank and stocked service bar to prepare for operation.
  • Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Follow alcohol awareness procedures for preventing excessive guest intoxication.
  • Train new employees.

Cashier

Kenyon's Market
09.2018 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Reservation Supervisor

Steamship Authority
03.2019 - 09.2021
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Balanced boat passenger numbers.
  • Resolved various issues and discrepancies for customers and company.

Reservation Clerk

Steamship Authority
05.2012 - 03.2017
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Generated and reported performance metrics to management to inform decision-making.
  • Provided customers with information about availability and pricing.

Education

High School Diploma -

Falmouth High School
Falmouth, MA

Skills

  • Multitasking and organization
  • POS system operation
  • Customer complaint resolution
  • Phone etiquette
  • Adaptability and flexibility
  • Customer service
  • Time management
  • Schedule development
  • Staff management
  • Training and mentoring

Timeline

Dock Worker

Steamship Authority
09.2021 - Current

Reservation Supervisor

Steamship Authority
03.2019 - 09.2021

Cashier

Kenyon's Market
09.2018 - 05.2023

Bartender

Elks Club
09.2017 - Current

Reservation Clerk

Steamship Authority
05.2012 - 03.2017

High School Diploma -

Falmouth High School

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Sisoumee Yazzie