SITA BHATTARAI
Pickerington,USA
Summary
Results-driven Business Administration and Finance Professional with 3+ years of experience in multinational companies, specializing in business operations, financial management, and contract administration. Adept at managing complex workflows, optimizing operational processes, and ensuring seamless customer service experiences. Proven ability to analyze data, drive efficiency, and support decision-making in fast-paced corporate environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Process Executive
Infosys BPO Limited
11.2010 - 01.2012
- Managed contract administration for Cisco, handling site creation, service level changes, contract moves, and serial number swaps using Oracle ERP (CIBER, Mass Mat, and CSCC tools)
- Coordinated directly with internal and external stakeholders to resolve contract-related issues
- Processed service date modifications, product terminations, and contract updates efficiently to ensure seamless operations
- Successfully managed multiple projects involving ERP integration and process optimization
- Played a key role in reducing contract discrepancies and improving service accuracy
Business Operations Associate II
Hewlett-Packard (HP)
01.2012 - 07.2014
- Managed order processing and fulfillment for HP’s diverse product lines, including laptops, desktops, routers, and enterprise solutions
- Utilized SAP ERP to ensure accurate order entries, resolve configuration issues, and issue Proforma invoices
- Liaised with logistics teams to ensure timely product delivery
- Extracted and analyzed customer reports, distributed weekly performance reports, and identified key process improvement areas
- Conducted training sessions and provided mentorship for new hires
- Recognized in HP’s Making a Difference program for exceptional contributions in FY13
- Received multiple Certificates of Appreciation for productivity, quality excellence, and customer service
- Awarded '0 Defect Quality' certificate for delivering high-quality work to customers
Team Member
Dunkin' Donuts
01.2017 - 01.2019
- Took customer orders and processed payments efficiently
- Prepared food items, including donuts, bagels, sandwiches, and coffee drinks
- Operated store equipment such as coffee machines and fryers
- Maintained cleanliness and organization throughout the restaurant
- Followed food safety and hygiene guidelines to ensure customer safety
- Delivered excellent customer service, addressing customer inquiries and resolving issues
- Communicated effectively with team members to maintain a smooth workflow
Entrepreneur – Garment Marketing and Sales
Self-Employed
01.2020 - 06.2023
- Managed all facets of business operations, from strategy development to execution, ensuring growth and profitability
- Oversaw inventory management, optimizing stock levels to meet customer demand while minimizing excess
- Handled accounts and financial management tasks, including budgeting, forecasting, and maintaining financial records
- Conducted comprehensive product costing analyses to ensure competitive pricing and profit margins
- Developed and maintained strong relationships with suppliers through effective negotiation and business dealings
Education
Master of Business Administration (MBA) - Finance
Gaeddu College of Business Studies
Bhutan12.2016
Bachelor of Information Systems Management (ISM) -
Alpha Arts & Science College
04.2010
Higher Secondary Education - Commerce
Kuen-Gaa Higher Secondary School
12.2006
Secondary Education - General Studies
Ugyen Dorji Higher Secondary School
12.2004
Skills
- ERP Systems: SAP
- ERP Systems: Oracle
- Data Analysis & Reporting: Microsoft Excel
- Data Analysis & Reporting
- Business Operations & Order Management
- Financial Analysis & Contract Management
- Customer Service & Stakeholder Coordination
- Entrepreneurial personality
- Program coordination
- Team leadership
- Decision-making
Certification
- Certificate of Honor, Secured highest marks in Management of Financial Institutions (89.5%) during MBA.
- International Workshop on Capacity Building for Research Methodology, 05/01/16 - 06/30/16
- Two-day International Conference on Commerce & Management, 2015
- 21st Century Public Speaking Training, Institute for Excellence & Development
- Consultancy Project, "Developing Marketing Strategies" for Bhutan Development Bank Limited (BDBL) as part of MBA coursework.
Languages
English
Full Professional
Dzongkha
Professional Working
Nepali
Professional Working
Hindi
Limited Working
Timeline
Entrepreneur – Garment Marketing and Sales
Self-Employed
01.2020 - 06.2023
Team Member
Dunkin' Donuts
01.2017 - 01.2019
Business Operations Associate II
Hewlett-Packard (HP)
01.2012 - 07.2014
Process Executive
Infosys BPO Limited
11.2010 - 01.2012
Master of Business Administration (MBA) - Finance
Gaeddu College of Business Studies
Bachelor of Information Systems Management (ISM) -
Alpha Arts & Science College
Higher Secondary Education - Commerce
Kuen-Gaa Higher Secondary School
Secondary Education - General Studies
Ugyen Dorji Higher Secondary School
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