Sitan Diarra
New York,USA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Bilingual French Speaker — Fluent in English and French, providing clear and effective communication with customers and colleagues.
Overview
8
8
years of professional experience
Work History
Airport Customer Experience Specialist
ERMC Aviation
Queens, USA
06.2025 - Current
- Deliver professional customer support in a fast-paced airport environment.
- Guided travelers in terminal navigation and provided destination information to enhance travel experience.
- Provide updates regarding airport facilities, delays, and operational changes.
- Redirected passengers during terminal construction and route changes to minimize inconvenience and maintain flow.
- Updated Port Authority on passenger capacity and operational information to ensure smooth airport operations.
Mail Clerk
USPS
New York, USA
04.2018 - 07.2025
- Trained new staff on mail handling procedures and safety protocols.
- Assisted customers with inquiries regarding mail services and products.
- Responded to inquiries from internal staff regarding mailroom services and procedures.
- Maintained inventory of postal supplies and equipment for daily operations.
Education
Nurses Aides Program/ Phlebotomist Training - CNA
Big Apple Training
New York, NY 07.2026 - 08.2026
High School Diploma -
Mott Hall High School
New York, NYBig apple nursing program big apple nursing school Bronx, Ne
Skills
- customer support
- customer relationship management
- operational updates
- operational communication
- customer conflict resolution
- problem resolution
- team collaboration
Languages
- English
- French
- Bambara
Timeline
Nurses Aides Program/ Phlebotomist Training - CNA
Big Apple Training
07.2026 - 08.2026
Airport Customer Experience Specialist
ERMC Aviation
06.2025 - Current
Mail Clerk
USPS
04.2018 - 07.2025
High School Diploma -
Mott Hall High School
Big apple nursing program big apple nursing school Bronx, Ne