Jesus Garza
San Antonio,Texas
Summary
A strong leader who earns and maintains the respect of his coworkers. Someone who is able to handle high stress situations while still maintaining a professional demeanor.
Overview
8
8
years of professional experience
Work History
Airport Customer Experience Specialist
DFW International Airport
Grapevine, TX
02.2023 - Current
- Monitored and assist passengers throughout the airport
- Assisted in escorting high priority guests to their assigned gates and flights
- Provided excellent customer service
- Delegated tasks among piers to create an effective workforce
- Communicated with multiple departments across across airport to complete tasks in a timely manner
Senior Customer Advisor
Best Buy Health
San Antonio, TX
05.2021 - 12.2022
- Implemented company processes to effectively resolve customer service issues.
- Handled high stress calls, while maintaining a professional attitude.
- Assisted in training new employees on work policies and retail items
- Maintained positive relations with customers even when customers became aggressive
- Worked with multiple teams of associates to create a positive and welcoming work place
Associate Leader
PetSmart Charities
San Antonio, TX
08.2016 - 05.2020
- Managed and lead up to seventy-five associates from multiple departments
- Created and maintained weekly schedules
- Handled high stress situations that arouse in work place
- Created safe and welcoming work environment for employees
- Trained all new employees on proper customer service
- Counted and maintained large quantities of money while ensuring all tills returned with a positive numbers
Education
Associate of Arts - Sociology
Northwest Vista College
San Antonio, TX12.2020
High School Diploma -
Legacy Christian Academy
San Antonio05.2016
Skills
- Training and development
- Client engagement
- Business writing
- Sales
- Product location
- System implementation
- Customer relations
- Store maintenance
- Senior leadership support
- Direct sales
- Call Center Operations
- Conflict mediation
Timeline
Airport Customer Experience Specialist
DFW International Airport
02.2023 - Current
Senior Customer Advisor
Best Buy Health
05.2021 - 12.2022
Associate Leader
PetSmart Charities
08.2016 - 05.2020
Associate of Arts - Sociology
Northwest Vista College
High School Diploma -
Legacy Christian Academy