Sithony Houp
Anna,TX
Summary
With a background in costumer service providing Dynamic and skilled professionalism with hands-on experience in Microsoft technologies and fraud prevention, I'm Seeking to leverage expertise to contribute to a dynamic organization's success in enhancing security measures and optimizing technological processes. A proactive team member with a track record of success in document verification, customer interactions, and high-volume call management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fraud Prevention Specialist
GC Services, Verizon
Remote
03.2023 - 01.2024
- Implemented fraud prevention measures by working in processing orders to release fraud review holds, ensuring timely resolution and mitigating risks
- Demonstrated proficiency in resolving and documenting 150,000 instances of fraudulent activity throughout employment at Verizon.
- Conducted document verification and reviewed open cases to identify and prevent fraudulent activities, maintaining the integrity of the organization's operations
- Interacted with customers through high-volume inbound and outbound calls, providing assistance and resolving inquiries promptly
- Verified that all network calls complied with international plans for Verizon, preventing unauthorized usage and potential fraudulent activities.
Front Desk Receptionist
TONI&GUY
Allen, TX
01.2022 - 12.2022
- Managed opening and closing procedures as a key holder, ensuring security and smooth operations of the salon
- Handled high-volume calls, maintained cleanliness, and managed bookings for stylists, providing accurate information on hair services to clients.
Front Desk Associate/Manager
CLUB4 Fitness
Murphy, TX
06.2021 - 04.2022
- Welcomed customers and created a welcoming and efficient environment, enhancing customer satisfaction and retention
- Successfully upsold memberships, achieving daily sales goals and promoting higher-tier memberships
- Managed store stock and promoted cleanliness within the facility, ensuring a hygienic and pleasant environment for members.
Education
High School Diploma -
North Garland High School
Garland, TX06.2017
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong understanding of fraud prevention techniques and document verification processes
- Excellent customer interaction and communication skills
- Ability to manage high-volume calls and maintain composure under pressure
- Detail-oriented with a focus on maintaining organizational integrity and security measures
- Analytical mindset
- Problem-solving capabilities
- Regulatory compliance understanding
- Identity Verification
- Critical thinking abilities
- Conflict resolution abilities
- Fraud and anomaly analysis
- Interpersonal Skills
- Time Management
- Self Motivation
- Attention to Detail
- Adaptability and Flexibility
- Fraud Detection
- Team building
- Written Communication
- Active Listening
- Reliability
- Effective Communication
- Problem-solving aptitude
Certification
- Microsoft Certified: Microsoft Office Specialist (MOS)
- Certified Fraud Examiner (CFE)
References
Available upon request
Timeline
Fraud Prevention Specialist
GC Services, Verizon
03.2023 - 01.2024
Front Desk Receptionist
TONI&GUY
01.2022 - 12.2022
Front Desk Associate/Manager
CLUB4 Fitness
06.2021 - 04.2022
High School Diploma -
North Garland High School
- Microsoft Certified: Microsoft Office Specialist (MOS)
- Certified Fraud Examiner (CFE)
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