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SITI JAMILAH BINTI SAIUN
BATU CAVES,SELANGOR
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Trained Laboratory Technician promoting exceptional skills in water quality analysis. Remains composed and calm in various situations
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Debt Collector
RHB Bank Berhad
Kuala Lumpur
01.2020 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls
- Used scripted conversation prompts to convey current account information and obtain payments
- Used skip tracing and other techniques to locate debtors
- Maintained high volume of calls and met demands of busy and productive group.
Technical Coordinator
Arachem (M) Sdn Bhd
Kuala Lumpur
01.2019 - 12.2019
- Arranged installations with associated resource management and schedule coordination
- Handled escalated calls for technical support to back up team members
- Organized procedures for supporting hardware, software and mobile devices for users
- Set schedules for preventive maintenance and on-site repairs.
Lab Asisstant
Arachem (M) Sdn Bhd
Kuala Lumpur
12.2018 - 04.2019
- Prepared reagents and solutions, calibrating pipettes and related activities to support experiments
- Conferred with management and other laboratory staff to develop understanding of product specifications
- Performed quality control testing on final products to verify conformity to specifications
- Fulfilled lab assistant or specimen processor duties to support work of technicians, technologists and scientists
- Followed method or standard instructions and adhered to internal SOPs to eliminate repeat testing, deviations and investigations.
Education
Diploma - Environmental Engineering
Politeknik Sultan Idris Shah
12.2016 - 12.2018
Software
Words
Excel
AutoCad
Timeline
Debt Collector
RHB Bank Berhad
01.2020 - Current
Technical Coordinator
Arachem (M) Sdn Bhd
01.2019 - 12.2019
Lab Asisstant
Arachem (M) Sdn Bhd
12.2018 - 04.2019
Diploma - Environmental Engineering
Politeknik Sultan Idris Shah
12.2016 - 12.2018