Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Sitti Jawiya S. Hale

Sitti Jawiya S. Hale

Indianapolis,UNITED STATES

Summary

Accomplished Cabin Manager with over 21+ years of progressive experience in the airline industry, leading high-performing cabin crew teams across a wide range of international and regional routes. Demonstrates exceptional leadership in ensuring regulatory compliance, passenger safety, and premium service delivery. Adept at managing in-flight operations, mentoring multicultural teams, and resolving complex customer service challenges with professionalism and poise. Known for a calm, authoritative presence, strong decision-making skills, and a commitment to excellence in every aspect of the passenger journey.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Cabin Manager

Etihad Airways
11.2013 - 05.2025
  • Ensured customer safety by instructing teams to complete full checks of cabins before onboarding customers.
  • Performed detailed, engaging in-flight safety briefings to guarantee passenger and crew health and safety.
  • Supervised staff operations throughout flights, spotting ineffective procedures and managing change.
  • Maintained excellent customer satisfaction by managing complaints calmly, professionally and in-line with company policies.

Cabin Senior

Etihad Airways
03.2009 - 11.2013
  • Explained use of safety equipment, including seat belts and oxygen masks and delivered in-depth safety presentations to passengers.
  • Increased customer satisfaction by kindly and politely greeting guests when onboarding and exiting the aircraft.
  • Maximize storage space by directing passengers in correct ways of stowing luggage in overhead compartments and under seats.
  • Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.

First/Business/Economy Crew

Etihad Airways
02.2004 - 03.2009
  • Demonstrated in-flight safety regulations presentation to passengers.
  • Maintained calmness and composure during emergency situations.
  • Directed passengers to assigned seats and provided pre-flight instructions.
  • Greeted passengers upon boarding and exiting aircraft.
  • Maintained tidy area to support cleanliness and quality standards.
  • Offered personalized assistance to pregnant, elderly and passengers with disabilities.

Education

Diploma of Higher Education - Office of Administration and Communication Technology

Zamboanga Arturo Eustaquio
01.2000

Skills

  • Aviation Regulation Compliance
  • Emergency Response Management
  • Leadership and Team Management
  • Cabin Safety Procedures
  • Onboard Service Delivery
  • Pre-Flight Briefing Administration
  • Organizational and Administrative Skills
  • Problem Solving and Decision Making

Certification

  • Cabin Manager /Management Training-2013
  • Cabin Senior /Management Training-2009
  • Guest Service Enhancement Programme
  • Premium Service Enhancement Programme
  • Excellent Awards ECO flight/SHUKRAN (First Cabin Manager to operate the flight)
  • IFPS Leadership Forum
  • Inspired Service Team Training, iPerforma. UK
  • ETIHAD AIRWAYS, UAE
  • License GCAA 21+ years
  • Aircraft Type Ratings: A380, A350, B777, B787-9, B787-10 A345, A346, A330, A320, A319, B787 UNITED ARAB EMIRATES

Languages

English
Full Professional
Filipino
Native or Bilingual

Timeline

Cabin Manager

Etihad Airways
11.2013 - 05.2025

Cabin Senior

Etihad Airways
03.2009 - 11.2013

First/Business/Economy Crew

Etihad Airways
02.2004 - 03.2009

Diploma of Higher Education - Office of Administration and Communication Technology

Zamboanga Arturo Eustaquio

Similar Profiles

CREATE PROFILE