Sitti Jawiya Salbayani
Worldwide Flight Services ; Spirit Airlines , Aer Lingus, Air Canada, Sun Country
Indianapolis,UNITED STATES
1
Certification
22
years of professional experience
Accomplished Cabin Manager with over 21 years of progressive experience in the airline industry, adept at leading high-performing cabin crew teams across diverse international and regional routes. Exceptional leadership skills ensure regulatory compliance, passenger safety, and the delivery of premium service, while expertise in managing in-flight operations and mentoring multicultural teams enhances overall performance. Proven ability to resolve complex customer service challenges with professionalism and poise, recognized for a calm, authoritative presence and strong decision-making capabilities. Currently gaining insights into ground operations to further enrich operational effectiveness and elevate the passenger experience.
Work History
Airport Passenger Services Supervisor
10 Months- Managed guest services team operations to enhance overall customer experience and satisfaction.
- Facilitated interdepartmental communication to enhance workflow efficiency and address guest concerns promptly.
- Established and enforced standard operating procedures to ensure service quality and regulatory compliance.
- Engaged with management to develop and implement strategies focused on elevating operational performance and improving guest interactions.
- Guided team members in skill enhancement by delivering constructive feedback and coaching as required.
- Optimized check-in and check-out procedures to enhance operational efficiency.
- Managed daily operations to enhance guest satisfaction and uphold service quality standards.
- Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
Cabin Manager
11 Years 6 Months- Ensured customer safety by instructing teams to complete full checks of cabins before onboarding customers.
- Performed detailed, engaging in-flight safety briefings to guarantee passenger and crew health and safety.
- Supervised staff operations throughout flights, spotting ineffective procedures and managing change.
- Maintained excellent customer satisfaction by managing complaints calmly, professionally and in-line with company policies.
Cabin Senior
4 Years 8 Months- Explained use of safety equipment, including seat belts and oxygen masks and delivered in-depth safety presentations to passengers.
- Increased customer satisfaction by kindly and politely greeting guests when onboarding and exiting the aircraft.
- Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
First/Business/Economy Crew
5 Years 1 Month- Demonstrated in-flight safety regulations presentation to passengers.
- Maintained calmness and composure during emergency situations.
- Directed passengers to assigned seats and provided pre-flight instructions.
- Greeted passengers upon boarding and exiting aircraft.
- Maintained tidy area to support cleanliness and quality standards.
- Offered personalized assistance to pregnant, elderly and passengers with disabilities.
- Delivered exceptional customer service in high-pressure environments, ensuring passenger satisfaction and safety.
- Collaborated with team members to ensure timely boarding and deplaning processes, enhancing operational efficiency.
Education
Diploma of Higher Education - Office of Administration and Communication Technology
Skills
Aviation Regulation Compliance
Emergency Response Management
Leadership and Team Management
Cabin Safety Procedures
Customer service
Operations management
Team management
Exceptional communication
Teamwork and leadership
Guest experiences
Decision-making
Flexible schedule
Work Planning and Prioritization
Certification
- Cabin Manager /Management Training-2013
- Cabin Senior /Management Training-2009
- Guest Service Enhancement Programme
- Premium Service Enhancement Programme
- Excellent Awards ECO flight/SHUKRAN (First Cabin Manager to operate the flight)
- IFPS Leadership Forum
- Inspired Service Team Training, iPerforma. UK
- ETIHAD AIRWAYS, UAE
- License GCAA 21+ years
- Aircraft Type Ratings: A380, A350, B777, B787-9, B787-10 A345, A346, A330, A320, A319, B787 UNITED ARAB EMIRATES
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Airport Passenger Services Supervisor
Worldwide Flight Services ; Spirit Airlines , Aer Lingus, Air Canada, Sun Country
08.2025 - CurrentRead More
Cabin Manager
Etihad Airways
11.2013 - 05.2025Read More
Cabin Senior
Etihad Airways
03.2009 - 11.2013Read More
First/Business/Economy Crew
Etihad Airways
02.2004 - 03.2009Read More
Zamboanga Arturo Eustaquio
Diploma of Higher Education from Office of Administration and Communication Technology
Read More