Jennifer Jones
Tampa,FL
Summary
Proactive Airport Passenger Services Supervisor with extensive experience in leading teams, improving customer satisfaction, and overseeing daily operations. Skilled in problem-solving, efficient workflow management, and ensuring safety protocols. Bringing strong leadership and a commitment to exceptional customer service for new and dynamic opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Airport Passenger Services Supervisor
Prospect Airport Services
2024.03 - Current
- Oversaw daily operations of the department. Plans, schedules and directs employees who perform wheelchair assistance and other passenger assistance services.
- Coordinate with management and dispatch to ensure passengers are assisted in a safe and timely manner.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Security Event Staff Associate
Sentry Event Services
2023.01 - Current
- Provided outstanding customer service for events as well taking charge and care of staff and guests.
- Ensure all safety protocols, welcoming guests, offer assistance and direction, and answer any questions guests may have.
- Ensured crowd safety by effectively implementing and monitoring entry procedures and access control points.
- Maintained a secure perimeter by performing regular patrols and addressing any potential vulnerabilities promptly.
- Supported efficient response times by promptly reporting incidents to law enforcement as necessary.
- Implemented crowd control strategies effectively, managing large groups during high-traffic periods at events.
- Assisted in the successful execution of numerous events, providing exceptional customer service to attendees.
Territory Sales Lead
Anderson Merchandisers, LLC
2023.01 - 2024.03
- Responsible for supervision and development of assigned associates to drive sales and meet retailer and client expectations.
- Increased overall sales by developing and executing effective territory sales strategies.
- Developed customized proposals for prospective clients based on their specific needs.
- Analyzed market trends to identify new opportunities for business development within assigned territory.
- Presented sales reports and competitor analysis at quarterly meetings to inform strategic planning.
- Built strong relationships with key clients through consistent communication and excellent customer service.
Lead Site Supervisor
Colony Display
2020.11 - 2023.02
- Supervised large merchandising / construction projects and monitored the progress.
- Trained new team members on site policies and procedures and developed structural plans for completion of remodel /reset projects.
- Ordered materials needed and maintained records and logs of work performed and materials and equipment used.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Oversaw personnel safety and efforts at work site.
- Provided onsite training to help develop employee skills.
Front Receptionist / Phone Operator
Florida State Fair Authority
2016.12 - 2019.04
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution. Answering questions pertaining to all aspects of the Fair.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved guest issues quickly and notified personnel immediately when problems escalated.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
Education
Associate of Arts - Business / Social Sciences
Richland Community College
Decatur, IL05.1993
Skills
- Problem-Solving : Able to come up with quick and effective solutions.
- Critical Thinking : Think through problems to determine whats good for everyone.
- Interpersonal Communication : Create and maintain meaningful relationships in the workplace
- Active Listening skills : Listen attentively, understand and respond.
- Computer Literacy : Email management, Spreadsheets, Word Processing
- Time management : Ability to prioritize to meet deadlines
- Teamwork and Collaboration : Can utilize both to complete projects collectively
- Attention to Detail : Able to maintain work standards, mitigate risks, and identify inefficiencies.
- Training : Understand different training techniques and approaches to determine what is best.
- Workplace Safety : Ability to acknowledge potential risks in the workplace and ability to safely complete tasks.
- Guest Relations : builds and maintains positive relationships with employees, clients and guests.
- Customer Service : Help and support employees, guests and clients by listening to their questions and concerns and provide answers to solve issues.
Timeline
Airport Passenger Services Supervisor
Prospect Airport Services
2024.03 - Current
Security Event Staff Associate
Sentry Event Services
2023.01 - Current
Territory Sales Lead
Anderson Merchandisers, LLC
2023.01 - 2024.03
Lead Site Supervisor
Colony Display
2020.11 - 2023.02
Front Receptionist / Phone Operator
Florida State Fair Authority
2016.12 - 2019.04
Associate of Arts - Business / Social Sciences
Richland Community College
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