Ian Gubler
West Valley City
Summary
I'm dynamic and a dedicated professional with experience from Prospect Airport Services and Smiths food and Drug, I excel in problem-solving and conflict resolution. I have the ability to enhance customer satisfaction through effective communication and active listening. I am adaptable and reliable, I thrive in fast-paced environments, ensuring smooth operations and a positive experience for all passengers.
Overview
2
2
years of professional experience
Work History
Passenger Service Assistant
Prospect Airport Services
10.2024 - 08.2025
- Assisted passengers with check-in procedures and baggage handling to ensure a smooth travel experience.
- Provided information on flight schedules, gate changes, and airport services to enhance customer service.
- Coordinated with airline personnel to resolve passenger issues and facilitate efficient boarding processes.
- Monitored waiting areas for cleanliness and organization, contributing to overall airport operations.
- Fulfilled any other duties they needed me for
- My greatest achievement working here was I would usually close 2x the amount of expected calls every day
Courtesy Clerk
Smith Food and Drug
01.2024 - 07.2024
- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Maintained cleanliness and organization of store environment, promoting safety and efficiency.
- Helped customers to and from their car if needed
- Put back unwanted groceries where they were supposed to go
- Made sure the lot was clear of any carts and bring them back inside
- Created my own pattern for moving around the parking lot and bringing in carts to be most effective
Education
High School Diploma -
Hunter High School
West Valley City, UT05-2024
Skills
- Problem Solving
- Patience and tolerance
- Time management expertise
- Conflict resolution techniques
- Working in crowded or intense environments
- Translation Skills
- Cash management
- Navigation of large work environment
- Punctuality
- Reliability
- Active listening
- Emotional support
- Analytical thinking
- Time management abilities
- Physical stamina
- Adaptability
Timeline
Passenger Service Assistant
Prospect Airport Services
10.2024 - 08.2025
Courtesy Clerk
Smith Food and Drug
01.2024 - 07.2024
High School Diploma -
Hunter High School