FADUMO IBRAHIM
Columbus
Summary
Dynamic Passenger Service Agent with established expertise at United Airlines, excelling in conflict resolution and strategic problem-solving.
Overview
9
9
years of professional experience
Work History
Passenger Service Assistant
American Airlines
Columbus
06.2025 - Current
- Assisted passengers with check-in procedures and baggage handling.
- Provided information about flight schedules and gate assignments.
- Coordinated boarding processes to ensure timely departures.
- Addressed passenger inquiries and resolved issues efficiently.
- Assisted passengers in obtaining boarding passes, seat assignments, and baggage tags.
Airport Passenger Service Agent/Lead
United Airlines (AGI formerly ATS)
Columbus
02.2022 - Current
- Coached staff on strategies to enhance performance and improve customer relations.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- Delivered exceptional service to every customer through active engagement, effective listening and welldeveloped interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Greeted passengers and assisted with their inquiries.
- Checked in passengers, assigned seats, and issued boarding passes.
- Communicated effectively with other departments including maintenance staff, cargo handlers.
- Provided assistance to passengers with limited mobility.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Operated computerized system to handle ticketing and check-ins.
- Carried and operated radio or pager to communicate with airport personnel.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Home Health Aide
3c Home health care
Columbus
02.2023 - 03.2024
- Assisted clients with daily living activities and personal care tasks.
- Monitored client health by checking vital signs and reporting changes.
- Maintained accurate records of client care and daily activities.
- Prepared meals and snacks according to prescribed diets.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
Warehouse Associate
Dawson Staffing
Columbus
10.2018 - 02.2019
- Operated scanners, computers, and other equipment to track orders.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Collaborated with cross-functional teams to ensure successful implementation of projects.
- Packed boxes and stock using organizational guidelines.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
Cashier
Goodwill
Columbus
04.2018 - 07.2018
- Processed returns and exchanges of merchandise in accordance with store policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customers' questions and provided information on store procedures or policies.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Daycare Worker
Heavenly Kids Center
Columbus
06.2016 - 07.2017
- Provided nurturing and appropriate environment for children of various ages.
- Planned and implemented engaging activities to encourage creativity and expression.
- Enforced rules to teach good manners and maintain safe environment.
- Collaborated with other childcare staff members on planning events or special projects related to childcare services.
- Supported children's emotional and social development, encouraging understanding of others and positive selfconcepts.
- Ensured proper supervision of all activities including outdoor playtime.
Cashier
ShopperWorld
Columbus
03.2016 - 08.2016
- Provided nurturing and appropriate environment for children of various ages.
- Planned and implemented engaging activities to encourage creativity and expression.
- Enforced rules to teach good manners and maintain safe environment.
- Collaborated with other childcare staff members on planning events or special projects related to childcare services.
- Supported children's emotional and social development, encouraging understanding of others and positive selfconcepts.
- Ensured proper supervision of all activities including outdoor playtime.
Education
diploma -
Paragould High School
Paragould, AR05.2018
CPR & First Aid Training - customer
Eckerd
Columbus, OH09.2016
Skills
- Critical Thinking and Resolution
- Travel Assistance
- Conflict Management
- Travel Documentation Coordination
- Flight Schedule Management
- Strategic Problem Resolution
- Effective Team Communication
- Engaged Listening
- Leadership Coaching for Staff
- Document Verification
- Passenger Check-In Coordination
- Boarding Operations Coordination and Process Management
- Problem resolution
- Problem solving
- Customer service
Timeline
Passenger Service Assistant
American Airlines
06.2025 - Current
Home Health Aide
3c Home health care
02.2023 - 03.2024
Airport Passenger Service Agent/Lead
United Airlines (AGI formerly ATS)
02.2022 - Current
Warehouse Associate
Dawson Staffing
10.2018 - 02.2019
Cashier
Goodwill
04.2018 - 07.2018
Daycare Worker
Heavenly Kids Center
06.2016 - 07.2017
Cashier
ShopperWorld
03.2016 - 08.2016
diploma -
Paragould High School
CPR & First Aid Training - customer
Eckerd