Summary
Overview
Work History
Education
Skills
Timeline
Generic

FADUMO IBRAHIM

Columbus

Summary

Dynamic Passenger Service Agent with established expertise at United Airlines, excelling in conflict resolution and strategic problem-solving.

Overview

9
9
years of professional experience

Work History

Passenger Service Assistant

American Airlines
Columbus
06.2025 - Current
  • Assisted passengers with check-in procedures and baggage handling.
  • Provided information about flight schedules and gate assignments.
  • Coordinated boarding processes to ensure timely departures.
  • Addressed passenger inquiries and resolved issues efficiently.
  • Assisted passengers in obtaining boarding passes, seat assignments, and baggage tags.

Airport Passenger Service Agent/Lead

United Airlines (AGI formerly ATS)
Columbus
02.2022 - Current
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Managed customer complaints in a professional manner while providing solutions to resolve issues.
  • Delivered exceptional service to every customer through active engagement, effective listening and welldeveloped interpersonal skills.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
  • Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
  • Greeted passengers and assisted with their inquiries.
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Communicated effectively with other departments including maintenance staff, cargo handlers.
  • Provided assistance to passengers with limited mobility.
  • Assisted customers with reservations, cancellations, and rebooking flights as needed.
  • Informed passengers of any changes in flight schedules or other travel related matters.
  • Operated computerized system to handle ticketing and check-ins.
  • Carried and operated radio or pager to communicate with airport personnel.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Home Health Aide

3c Home health care
Columbus
02.2023 - 03.2024
  • Assisted clients with daily living activities and personal care tasks.
  • Monitored client health by checking vital signs and reporting changes.
  • Maintained accurate records of client care and daily activities.
  • Prepared meals and snacks according to prescribed diets.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.

Warehouse Associate

Dawson Staffing
Columbus
10.2018 - 02.2019
  • Operated scanners, computers, and other equipment to track orders.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Collaborated with cross-functional teams to ensure successful implementation of projects.
  • Packed boxes and stock using organizational guidelines.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.

Cashier

Goodwill
Columbus
04.2018 - 07.2018
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Stocked shelves with merchandise when needed.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered customers' questions and provided information on store procedures or policies.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Daycare Worker

Heavenly Kids Center
Columbus
06.2016 - 07.2017
  • Provided nurturing and appropriate environment for children of various ages.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Enforced rules to teach good manners and maintain safe environment.
  • Collaborated with other childcare staff members on planning events or special projects related to childcare services.
  • Supported children's emotional and social development, encouraging understanding of others and positive selfconcepts.
  • Ensured proper supervision of all activities including outdoor playtime.

Cashier

ShopperWorld
Columbus
03.2016 - 08.2016
  • Provided nurturing and appropriate environment for children of various ages.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Enforced rules to teach good manners and maintain safe environment.
  • Collaborated with other childcare staff members on planning events or special projects related to childcare services.
  • Supported children's emotional and social development, encouraging understanding of others and positive selfconcepts.
  • Ensured proper supervision of all activities including outdoor playtime.

Education

diploma -

Paragould High School
Paragould, AR
05.2018

CPR & First Aid Training - customer

Eckerd
Columbus, OH
09.2016

Skills

  • Critical Thinking and Resolution
  • Travel Assistance
  • Conflict Management
  • Travel Documentation Coordination
  • Flight Schedule Management
  • Strategic Problem Resolution
  • Effective Team Communication
  • Engaged Listening
  • Leadership Coaching for Staff
  • Document Verification
  • Passenger Check-In Coordination
  • Boarding Operations Coordination and Process Management
  • Problem resolution
  • Problem solving
  • Customer service

Timeline

Passenger Service Assistant

American Airlines
06.2025 - Current

Home Health Aide

3c Home health care
02.2023 - 03.2024

Airport Passenger Service Agent/Lead

United Airlines (AGI formerly ATS)
02.2022 - Current

Warehouse Associate

Dawson Staffing
10.2018 - 02.2019

Cashier

Goodwill
04.2018 - 07.2018

Daycare Worker

Heavenly Kids Center
06.2016 - 07.2017

Cashier

ShopperWorld
03.2016 - 08.2016

diploma -

Paragould High School

CPR & First Aid Training - customer

Eckerd

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