Leenishia Pettigrew
Prospect Air Service
Chicago,IL
9
years of professional experience
Dedicated and compassionate customer service professional with experience providing exceptional passenger assistance in a fast-paced airport environment. Skilled in assisting travelers with diverse needs, resolving customer concerns, coordinating passenger movement, and maintaining a safe and welcoming environment. Strong communication, problem-solving, and teamwork skills with a commitment to delivering outstanding service.
Work History
Passenger Service Assistant
3 Years 10 Months- Assist passengers with disabilities, including individuals who are deaf, visually impaired, or have limited mobility.
- Escort passengers throughout the airport to ensure they safely reach gates and connecting flights on time.
- Provide exceptional customer service while answering questions and resolving passenger concerns.
- Assist with reuniting separated families and supporting travelers during flight delays or disruptions.
- Coordinate passenger movement at gates to maintain an organized and efficient boarding process.
- Collaborate with airline staff to ensure a smooth travel experience for all passengers.
Custodian
1 Year 3 Months- Cleaned and sanitized correctional facilities, offices, conference rooms, hallways, restrooms, elevators, and common areas.
- Followed health and safety protocols to maintain a clean and secure environment.
- Demonstrated attention to detail while completing daily assignments efficiently.
- Maintained professionalism while working in a secure environment.
Kitchen Staff Member
9 Months- Assisted with food preparation while maintaining food safety and sanitation standards.
- Organized inventory and prepared ingredients for daily operations.
- Delivered exceptional customer service in a fast-paced environment.
- Maintained a clean, organized, and sanitary workspace.
Nordstrom’s Rack
1 Year 5 Months- Assisted customers with product selection and purchases.
- Built positive customer relationships through excellent service.
- Promoted merchandise and maintained attractive sales displays.
- Helped maintain store cleanliness and organization.
Customer Service / Cashier
1 Year 9 Months- Processed cash and credit transactions accurately.
- Delivered excellent customer service in a high-volume restaurant environment.
- Assisted with food preparation and maintained cleanliness throughout the restaurant.
- Worked collaboratively with team members to ensure efficient daily operations.
Education
- Psychology
Skills
Customer Service
Passenger Assistance
Conflict Resolution
Communication
Teamwork
Problem Solving
Time Management
Attention to Detail
Multitasking
Safety Awareness
Organization
Timeline
Passenger Service Assistant
Prospect Air Service
10.2022 - CurrentRead More
Custodian
Cook County Sheriff's Department
01.2021 - 04.2022Read More
Kitchen Staff Member
Chik-Fil-A
05.2020 - 02.2021Read More
Nordstrom’s Rack
Service Experience
09.2019 - 02.2021Read More
Customer Service / Cashier
Portillo’s Hot Dog
09.2017 - 06.2019Read More
Western Illinois University
from Psychology
Read More