Microsoft, photoshop, adobe
Siufono Fale
Mililani Town,HI
Summary
To obtain a position within your growing company to further and enhance my knowledge and skills within every aspect in moving upward and forward in my career. Self-motivated marketing brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
20
20
years of professional experience
Work History
Assistant Administrator
Catholic Charities
Honolulu, HI
- Present
- Training with shelter and programs.
Scheduling • Assist Project Manager
- In: 1
- Ordering materials, obtain cut sheets to manufacture 2
- Placing orders, tracking orders 3
- Scheduling subcontractors and discuss with project manager on bids
- 4
- Safety meeting and briefing with subcontractors 5
- PPE 6
- Walk the project and ensuring operations are running smoothly 7
- Ordering specs that are called out on blue print from engineers 8
- Creating and submitting submittals 9
- Work with Excel spreadsheets for budgeting purposes.
Customer Service
- Answer phones, collect rent, create work orders, follow up, close work orders, file tenants orders.
Residential Service Coordinator
Douglas Emmett
Waipahu, HI
10.2016
Administrative Assistant
Contracting Company
, HI
06.2018 - 05.2019
Print Supervisor
OfficeMax
10.2017 - 05.2018
- Created a process for department by providing innovative ideas to excel an increase margins
- Trained existing and new employees
- Increased sales from $180 a day to $2500 a day bringing our department one of the highest in the region
- Worked alongside of district managers and store managers in marketing.
Customer Service Print Supervisor
Office Depot OfficeMax
Honolulu, HI
03.2017 - 10.2017
- Customer Service in Print Center that consist but not limited to: business cards, graphics, wedding invitations, large format
- Finishing services include: coil binding, comb binding, large cutting
- Marketing and canvassing.
Customer Service Health Care Quality Analyst Specialist
Xerox, INC
Honolulu, HI
01.2012 - 01.2015
- Conducts audits and reviews/analyzes data and documentation
- Develops, implements, and leads key process improvement efforts and influences
- Cross-functional efforts
- Assists in the development of systematic approaches for assuring high quality services
- Identifies the interface of key activities within and between the functions of the organization
- Focuses on the factors such as resources, methods, and materials that will improve key activities of the organization
- Integrates and aligns the processes that will best achieve the desired results
- Makes continual improvement of products, processes and systems
- All other duties as assigned
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Informs customers about services available and assesses customer needs
- Provides functional guidance, training and assistance to lower level staff
- Provides assistance, training and troubleshooting support to lower level staff
- Monitors priority of calls and shifts escalated calls to assure resolution to problems
- Prepares standard reports to track workload, response time and quality of input
Department Manager
Waipahu Office Depot
Waipahu, HI
01.2008 - 01.2012
- Managing day-today operations of retail store including: # purchasing, # sales and expense # projections, # merchandising, # counseling,
- Open store duties: # conference call to discuss moving forward with the company on sales, # layouts and advertisement preparation, # counting register and balancing safe audits, # inventory control reports # providing assistance on returns, exchanges and other retail questions
- Close store duties: # cash handling # counting registers, # assurance of store neatness and fully functioned for next day operations
- Managing employees, # Conduct interviews and hiring process # training employees, # administering and enforcing all policies and procedures, # team Building # maintaining good morale…
Miscellaneous Specialist
Kmart
, HI
01.2006 - 01.2008
- Worked in numerous of departments by
- Covering shifts,
- Pulling orders and stocking freight,
- Cash handling,
- Recover store and set it up for the next shift
- Assisted human resources by
- Filing all the employees' folders and excel spreadsheet,
- Conduct training courses for all new employees.
Inventory Specialist
Wal-Mart
01.1999 - 01.2006
- Ordering merchandise
- Restock and organize stock room,
- Forklift license,
- Pull orders with Telzon and Gemini
- Replenish merchandise on sales floor,
- Change or reorganize shelves if merchandise are not selling,
- Customer service, and
- Cash handling
Education
Waipahu High School
Skills
Railwayundefined
Additional Information
- Willing to relocate: Anywhere
Accomplishments
I am very self driven and very passionate about achieving goals and the success of others. I strive off of results. Hard work pays off.
In my work with Officemax I was able to bring a $200 day profit to increase to $2,000 a day.
I was able to increase social media platforms from 7,000 followers to 11,000 followers in a month span.
Software
Timeline
Administrative Assistant
Contracting Company
06.2018 - 05.2019
Print Supervisor
OfficeMax
10.2017 - 05.2018
Customer Service Print Supervisor
Office Depot OfficeMax
03.2017 - 10.2017
Residential Service Coordinator
Douglas Emmett
10.2016
Customer Service Health Care Quality Analyst Specialist
Xerox, INC
01.2012 - 01.2015
Department Manager
Waipahu Office Depot
01.2008 - 01.2012
Miscellaneous Specialist
Kmart
01.2006 - 01.2008
Inventory Specialist
Wal-Mart
01.1999 - 01.2006
Assistant Administrator
Catholic Charities
Scheduling • Assist Project Manager
Customer Service
Waipahu High School
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