Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Siulemi Laguna

Houston

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Delivery Driver

Amazon Flex
11.2021 - Current
  • Navigated routes with relevant map programs and GPS systems
  • Delivered rush merchandise on tight schedules to meet customer targets
  • Verified deliveries against shipping instructions prior to delivering to customers.

Systems Engineer

Coopsain
12.2018 - 06.2019
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Completed software updates and assessed security patches for optimized computer use.
  • Evaluated new tools and technologies for possible integration into existing infrastructure environments.
  • Collaborated with executive team to define business requirements and systems goals.
  • Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.

Assistant Store Manager of Operations

coopserbien (Locatel Ciudad Ojeda)
03.2016 - 11.2018
  • Resolved conflicts between customers and staff members efficiently while maintaining a positive attitude
  • Monitored employee performance to ensure compliance with company standards
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business
  • Scheduled staff to assign employee shifts to meet departmental and business needs
  • Ensured that merchandise displays were attractive, well-stocked, organized, and properly labeled.
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Managed daily store operations to ensure optimal customer service and employee productivity.

System Engineer

Coopserbien
07.2015 - 03.2016
  • Maintained servers, software and operating system equipment
  • Maintained timely and accurate oral and written technical reports of engineering activities
  • Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions
  • Developed and tested company-wide servers for printing, file storage and applications
  • Implemented new technologies such as virtualization, cloud computing and automation tools
  • Troubleshooted and resolved hardware, software, network and storage related issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.

System Engineer

Municipal Hall Of Cabimas City
08.2012 - 07.2014
  • Designed, documented and implemented database solutions to support civil registers programs.
  • Reduced system downtimes with proactive monitoring, prompt identification of issues, and swift resolution of problems.
  • Researched, recommended and implemented new software to meet business needs.
  • Designed, planned and implemented new systems and enhancements to existing systems to improve productivity.
  • Participated in code reviews to maintain high-quality codebase and eliminate potential vulnerabilities.
  • Optimized database performance by implementing indexing strategies and conducting regular maintenance activities.
  • Corrected, modified and upgraded software to improve performance.
  • Set up processes and communication channels to exchange data automatically between devices and control systems.

Education

Systems Engineer in Informatics, Systems, Management -

Santiago Mariño Polytechnic University
Cabimas, Zulia
07.2012

Skills

  • Package Scanning
  • GPS Navigation
  • Local Routes Understanding
  • Attention to Detail
  • Clean Driving Record
  • Courteous and Polite Demeanor
  • Time Management Skills
  • Server/Network Configuration
  • Hardware and Software Installation
  • Technical Analysis
  • Troubleshooting
  • Workflow Optimization
  • Customer Service
  • Verbal and Written Communication
  • Line Inspections
  • Team Leadership
  • Valid Driver's License
  • Positive Attitude

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Delivery Driver

Amazon Flex
11.2021 - Current

Systems Engineer

Coopsain
12.2018 - 06.2019

Assistant Store Manager of Operations

coopserbien (Locatel Ciudad Ojeda)
03.2016 - 11.2018

System Engineer

Coopserbien
07.2015 - 03.2016

System Engineer

Municipal Hall Of Cabimas City
08.2012 - 07.2014

Systems Engineer in Informatics, Systems, Management -

Santiago Mariño Polytechnic University

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