Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SIVA KOLIPAKA

SIVA KOLIPAKA

Meriden,NH

Summary

A hardworking & high-energy professional seeking for an opportunity with a reputable organization in IT industry to secure position as a ServiceNow Consultant / Developer aligns the ITSM process where I can utilize my skills and studies background to the maximum.

Overview

5
5
years of professional experience
3
3
Certification

Work History

ServiceNow Developer

GlideFast Consulting LLC
02.2022 - 08.2024
  • Developed and implemented personalized client solutions using programming language expertise.
  • Managed over 30 customer issues per day.
  • Resolved system test and validation problems to provide normal program functioning.
  • Participated in design and planning exercises for future software rollouts.
  • Collaborated with multidisciplinary teams to design and implement new technology features.
  • Designed and developed application scripts for test scenarios.
  • Delivered support training to help customers learn key features of applications.
  • Coordinated deployments of new software, feature updates and fixes.
  • Updated technical documentation, product specifications and technical training materials.

ServiceNow Administrator

Tata Consultancy Services LTd
09.2019 - 02.2022
  • Helped team mates to resolve issues and bugs in ServiceNow.
  • Provided training to new teammates and clients to deal with ServiceNow.
  • Wrote codes script includes, client scripts, UI policies.
  • Integrated Jira, Zabbix platforms with ServiceNow.
  • Resolved system test and validation problems to provide normal program functioning.
  • Participated in design and planning exercises for future software rollouts.
  • Designed and developed application scripts for test scenarios.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
  • Developed next generation integration platform for internal applications.

Education

Master of Science - Business Analytics

University of New Haven
West Haven, CT
07.2025

Bachelors of Technology - Electrical, Electronics And Communications Engineering

IIIT Nuzvid
India
04.2019

Skills

  • ServiceNow Development
  • End-User Training
  • Bug Fixes
  • Application Development
  • Coding
  • Analytics

Certification

Certified Application Developer

Certified System Administrator

SAFE Agile practitioner 5.0 for teams

Flow Designer - Micro Certified

Predictive Intelligence - Micro Certified

Performance Analytics - Micro Certified


Timeline

ServiceNow Developer

GlideFast Consulting LLC
02.2022 - 08.2024

ServiceNow Administrator

Tata Consultancy Services LTd
09.2019 - 02.2022

Master of Science - Business Analytics

University of New Haven

Bachelors of Technology - Electrical, Electronics And Communications Engineering

IIIT Nuzvid

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