Summary
Overview
Work History
Education
Skills
Tools
Certification
Timeline
Generic

Sivashankari Vijay

Frisco

Summary

Passionate and Enthusiast Salesforce Professional with around 5 years of overall experience.

As a Certified Business Analyst professional having strong analytical and leadership qualities with diverse experience, seeking challenging roles to exhibit my expertise in Sales and Service Cloud implementation.

Bringing to the forefront a visionary mindset and understanding of product development lifecycle from research, requirement elicitation, solution design and implementation.

The blend of my experience and expertise can help introduce innovations and improvisation to the product.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Salesforce Business Analyst

Confidential
03.2023 - Current


  • Collaborate with Business stakeholders to understand their current business, gather requirements through interviews, questionnaires and meetings
  • Analyze business requirements and propose effective solutions using Salesforce Service Cloud
  • Create design and configure user stories for Service Cloud features such as case initiation, case assignment rule,case routing,case closure and service automation.
  • Participate in different Agile ceremonies including Backlog Refinement, Sprint Planning, Daily Standup, Sprint Review and Retrospective.
  • Perform user acceptance testing (UAT) and work with end-users to ensure solutions align with their needs.


Founder

Unijou
03.2020 - 02.2023
  • Successfully built, launched and managed an independent website, demonstrating a blend of technical expertise, creative vision and strategic thinking.
  • Designed and developed the website from the ground up, focusing on a user-friendly interface, intuitive navigation, and visually appealing aesthetics.
  • Developed and implemented a content strategy that contributed to increased user traffic and prolonged user engagement.
  • Successfully managed the day-to-day operations of the website, ensuring consistent updates and responsiveness to user feedback.
  • Achieved and sustained steady growth in website traffic and a loyal user base over a three-year period.
  • Implemented Google Analytics to analyze user behavior, track key performance indicators, and make informed decisions for content strategy and user experience improvements.
  • Utilized analytical insights to optimize the website's performance and enhance its effectiveness in meeting user needs.




Immunology Analyst

Shreedhar Bhats Laboratory
07.2008 - 06.2009


  • Gain proficiency in relevant laboratory techniques, including biology, genetics, and immunological assays.
  • Familiarized with cutting-edge technologies and methodologies in plant-based immunology such as PCR.
  • Documented the analysis, created the research paper on all the results. For reporting purpose, collected the database information.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Identified clear connections between research goals and end results to eliminate or reduce confusion and help students to achieve their goals.

Education

Masters -

Bharathidasan University
India
06.2008

Skills

  • Communication
  • Problem Solving
  • Negotiation
  • Stakeholder Management
  • Analytics
  • Collaboration and Team Management

Tools

  • JIRA
  • Rally
  • Microsoft Office (Word, Excel, Powerpoint,OneNote)
  • Viso, Lucid Chart
  • QTest
  • Confulence
  • Tableau


Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Associate
  • Salesforce Certified Business Analyst

Timeline

Salesforce Business Analyst

Confidential
03.2023 - Current

Founder

Unijou
03.2020 - 02.2023

Immunology Analyst

Shreedhar Bhats Laboratory
07.2008 - 06.2009

Masters -

Bharathidasan University

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Sivashankari Vijay