Sixto Lopez
Denver,CO
Summary
Customer Service Representative bringing top-notch skills in oral communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Food and Consumable Customer Service Rep
Wallmart
06.2023 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Marketing Representative
Pura Vida Water
05.2022 - 10.2022
- Implemented digital marketing techniques to enhance customer experience and increase customer engagement.
- Distributed advertising and marketing collateral to store locations.
- Streamlined internal communication processes, improving collaboration between departments and enhancing overall efficiency.
- Utilized specialized software to capture and process data.
- Conducted primary and secondary research to better understand customer needs and behaviors.
0311 Infantry Rifleman
United States Marine Corps
06.2019 - 04.2022
- Performed essential maintenance tasks on individual weapons systems to ensure optimal reliability during critical missions.
- Served as a mentor for junior Marines, offering guidance on professional development and career progression opportunities within the infantry field.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Was In Charge of Over $500,000 worth of gear issued to personnel And over $2mil worth of Mission Critical Gear
Education
Bachelor of Cyber Security - Information Technology
Metropolitan State University of Denver
Denver, CO2028
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Documentation
- De-Escalation Techniques
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Food and Consumable Customer Service Rep
Wallmart
06.2023 - 09.2023
Marketing Representative
Pura Vida Water
05.2022 - 10.2022
0311 Infantry Rifleman
United States Marine Corps
06.2019 - 04.2022
Bachelor of Cyber Security - Information Technology
Metropolitan State University of Denver
Similar Profiles
Angel DeJesusAngel DeJesus
Delivery Driver at WallmartDelivery Driver at Wallmart
Javier SantistebanJavier Santisteban
Stocking 2 at WallmartStocking 2 at Wallmart
Sahar Sarraf BoshroeeSahar Sarraf Boshroee
Associate at WallmartAssociate at Wallmart
Simran Simran null
Store Supervisor at WallmartStore Supervisor at Wallmart
Kate SmithKate Smith
Substitute Teacher Grades 6-12 at Kent Denver SchoolSubstitute Teacher Grades 6-12 at Kent Denver School